Director, Operations Analytics

About The Role

As the Director, Operations Analytics, you will deliver insights using quantitative data to support our operations business at The RealReal. You will work closely with senior leaders and executives in inventory, logistics, retail, and customer services within the ops org, and partner with tech and finance teams across nearly all aspects of our growing business. You will collaborate with operations analysts to understand, measure, and optimize efficiency, provide clarity of business performance, identify growth opportunities, and drive alignment to focus on the most impactful areas for our company. This role requires hands‑on experience and the ability to design, guide, and complete enterprise‑scale and strategic analyses.

What You Get To Do Everyday

• Align with business partners to design and maintain an analytics roadmap and milestones.
• Understand and quantify operational efficiency metrics.
• Become the knowledge center. Manage a learning agenda to identify and gather relevant data, accumulate insights, and provide recommendations for operational excellence.
• Design, implement, and report on item data throughout receiving, authentication, launch, and outbound flow.
• Support operation strategy by providing relevant and high‑quality insights.
• Partner with business owners to ensure implementation of strategy and track progress.
• Provide key product health measurements and reporting to support the business on a daily basis.
• Communicate product insights to business partner teams and leadership.
• Partner with other internal analytics teams to create a streamlined and consolidated analytics.

What You Bring To The Role

Minimum Requirements

• 8+ years of analytics experience
• 5+ years of people‑management experience
• Expert in SQL
• 5+ years of experience with BI tools such as MicroStrategy, Tableau, Looker, etc.
• Expert in translating between practical problems and technical formulations and solutions
• Proven ability to design and implement time‑sensitive strategic projects involving methodology development, analysis, strategic recommendations, and presentation of findings
• Proven track record of thriving with ambiguity
• Ability to travel up to 5%

Preferred Requirements

• eCommerce or logistics industry experience preferred

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• Find out more about our Benefits here.

The expected salary range for this role is $190,000.00–$210,000.00. Starting pay is determined by work location, candidate skills, experience, market demands, and internal parity. Salary is one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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