About the Role
Manada Technology is looking for an on‑site Customer Service Representative to join our team in Celebration, FL. The position supports Regional Directors in managing escalations and workflows from partners and customers. This is a full‑time role with a schedule of 8:00 AM – 4:30 PM.
Key Responsibilities
Listen to and address customer inquiries, ensuring a high level of satisfaction.
Act as an escalation point for product and service issues.
Maintain accurate records of interactions and follow up on open tickets.
Support Regional Directors with escalation management and workflow coordination.
Requirements
Proficient in Microsoft Outlook, Word, and Excel.
Basic understanding of ordering, scheduling, route management, and dispatch services.
Excellent attendance and time‑management skills.
Ability to operate standard office equipment (computers, printers, photocopiers, etc.).
Strong communication skills: written, verbal, and listening.
General knowledge of office management practices and procedures.
Benefits
401(k)
Paid Time Off
Medical benefits (Health, Dental, Vision)
Paid Training
Opportunities for career growth and development
Compensation $18 per hour, full‑time hours 8:00 AM – 4:30 PM, on‑site in Celebration, FL.
Base Pay Range $18.00/yr – $18.00/yr
#J-18808-Ljbffr
Key Responsibilities
Listen to and address customer inquiries, ensuring a high level of satisfaction.
Act as an escalation point for product and service issues.
Maintain accurate records of interactions and follow up on open tickets.
Support Regional Directors with escalation management and workflow coordination.
Requirements
Proficient in Microsoft Outlook, Word, and Excel.
Basic understanding of ordering, scheduling, route management, and dispatch services.
Excellent attendance and time‑management skills.
Ability to operate standard office equipment (computers, printers, photocopiers, etc.).
Strong communication skills: written, verbal, and listening.
General knowledge of office management practices and procedures.
Benefits
401(k)
Paid Time Off
Medical benefits (Health, Dental, Vision)
Paid Training
Opportunities for career growth and development
Compensation $18 per hour, full‑time hours 8:00 AM – 4:30 PM, on‑site in Celebration, FL.
Base Pay Range $18.00/yr – $18.00/yr
#J-18808-Ljbffr