Customer Service Representative
Circle Logistics Services, Fort Wayne, Indiana, United States, 46804
Overview
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Customer Service Representative
role at
Circle Logistics Services . Ready to Drive Your Career Forward? At Circle Logistics, we’re inviting you to embark on a fulfilling career journey in a vibrant, growing industry. We want you on our Circle Logistics Team. Responsibilities
Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple websites to ensure accurate delivery times and notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues Maintain an outbound call volume of 100 calls per day Qualifications / Skills
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education And Experience
High school diploma or equivalent required Associate\'s degree preferred Call center experience is a bonus Benefits
$19.21 per hour Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Compensation: $19.21 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Join to apply for the
Customer Service Representative
role at
Circle Logistics Services . Ready to Drive Your Career Forward? At Circle Logistics, we’re inviting you to embark on a fulfilling career journey in a vibrant, growing industry. We want you on our Circle Logistics Team. Responsibilities
Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally with drivers to ensure accurate documentation Closely monitor freight via multiple websites to ensure accurate delivery times and notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues Maintain an outbound call volume of 100 calls per day Qualifications / Skills
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks Above-average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education And Experience
High school diploma or equivalent required Associate\'s degree preferred Call center experience is a bonus Benefits
$19.21 per hour Full-time: 40 hours per week Room for advancement in a fast-growing company that promotes from within Paid holidays and paid time off Health, vision, and dental insurance benefits 401(k) Plan Compensation: $19.21 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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