Overview
Employer Industry: Travel and Hospitality Why consider this job opportunity
Comprehensive health and welfare benefits including medical, dental, and vision coverage Opportunity to participate in a 401k plan with employer match Unique paid time off for volunteering through the Wish Day program Flexible scheduling options, including weekdays, evenings, and weekends Supportive and inclusive work environment that values teamwork and personal growth Chance to make a positive impact on guest experiences and contribute to memorable vacations What to Expect (Job Responsibilities)
Make outbound calls to confirm arrival dates for guests with vacation packages to increase show rates and tour delivery Provide customer service for owners through both outbound and inbound calls Update account information and guest lists, process cancellation or rescheduling requests, and answer event-related questions Communicate special requests to the event planning team and handle customer escalations Support management with tasks and projects while maintaining confidentiality and professionalism What is Required (Qualifications)
Minimum educational requirement: High School Diploma or GED; College Degree preferred Successful completion of onboarding training and ongoing required courses Ability to work flexible shifts to meet business needs Strong problem-solving skills and the ability to deescalate customer situations Exceptional verbal and written communication skills, with a detail-oriented approach How to Stand Out (Preferred Qualifications)
Experience in a customer service role within the hospitality or travel industry Familiarity with marketing systems and event planning processes Proven ability to work independently and maintain a positive brand image #TravelAndHospitality #CustomerService #CareerOpportunity #EmployeeBenefits #HospitalityCareers We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Travel and Hospitality Why consider this job opportunity
Comprehensive health and welfare benefits including medical, dental, and vision coverage Opportunity to participate in a 401k plan with employer match Unique paid time off for volunteering through the Wish Day program Flexible scheduling options, including weekdays, evenings, and weekends Supportive and inclusive work environment that values teamwork and personal growth Chance to make a positive impact on guest experiences and contribute to memorable vacations What to Expect (Job Responsibilities)
Make outbound calls to confirm arrival dates for guests with vacation packages to increase show rates and tour delivery Provide customer service for owners through both outbound and inbound calls Update account information and guest lists, process cancellation or rescheduling requests, and answer event-related questions Communicate special requests to the event planning team and handle customer escalations Support management with tasks and projects while maintaining confidentiality and professionalism What is Required (Qualifications)
Minimum educational requirement: High School Diploma or GED; College Degree preferred Successful completion of onboarding training and ongoing required courses Ability to work flexible shifts to meet business needs Strong problem-solving skills and the ability to deescalate customer situations Exceptional verbal and written communication skills, with a detail-oriented approach How to Stand Out (Preferred Qualifications)
Experience in a customer service role within the hospitality or travel industry Familiarity with marketing systems and event planning processes Proven ability to work independently and maintain a positive brand image #TravelAndHospitality #CustomerService #CareerOpportunity #EmployeeBenefits #HospitalityCareers We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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