Customer Order Management Representative
Job Title: Customer Order Management Representative Pay Rate: Up to $24/hr Location: Nashville, TN Hybrid (3 days in office: Monday, Tuesday, and 1 additional day of choice; 2 days remote) Schedule: 7am4pm or 8am5pm Job Description We are seeking a Customer Order Management Representative to act as the single-point-of-contact for assigned customer accounts, managing the complete order life cycle. This is not a call center position. The role blends customer service, order management, and supply chain support, requiring professionalism and attention to detail. You will work closely with customers and internal teams to ensure accurate and timely order fulfillment, support compliance, and contribute to customer satisfaction. Key Responsibilities Manage the entire order life cycle for assigned customer accountsincluding new account setup, order entry/modification, escalations, and potentially logistics managementto ensure orders meet agreed deadlines. Act as the single-point-of-contact for customers, internal departments, and supply chain partners, maintaining ongoing communication and accurate documentation throughout the process. Monitor order status, resolve complex customer inquiries through detailed research, and provide timely, informative updates. Process credit and debit memos as needed, with some SOX compliance responsibilities. Collaborate with internal teams and escalate issues as needed, providing thorough documentation. Maintain accurate records of all communications and activities in the appropriate systems. Ensure adherence to export policies and coordinate required export/shipping documents. Act as liaison between customers and internal teams in response to quality or non-conformance issues, initiating the necessary claims as needed. Prepare and distribute standardized and custom reports for internal and customer use. Support departmental goals, participate in process improvement projects, and contribute to a proactive customer support team environment. Support with hosting customer visits at the local facility as required. Requirements Minimum of 1 year of relevant experience in customer order management, customer service, or supply chain. Strong communication and interpersonal skills. Familiarity with supply chain processes. Working knowledge of Microsoft Excel. Experience with SOX compliance and handling credits/debits is a plus. Ability to work effectively in a hybrid in-office and remote environment. Detail-oriented with strong organizational and problem-solving skills. Preferred Skills Experience in logistics or export/shipping documentation. Knowledge of Quality Management Systems. Experience with process improvement initiatives.
Job Title: Customer Order Management Representative Pay Rate: Up to $24/hr Location: Nashville, TN Hybrid (3 days in office: Monday, Tuesday, and 1 additional day of choice; 2 days remote) Schedule: 7am4pm or 8am5pm Job Description We are seeking a Customer Order Management Representative to act as the single-point-of-contact for assigned customer accounts, managing the complete order life cycle. This is not a call center position. The role blends customer service, order management, and supply chain support, requiring professionalism and attention to detail. You will work closely with customers and internal teams to ensure accurate and timely order fulfillment, support compliance, and contribute to customer satisfaction. Key Responsibilities Manage the entire order life cycle for assigned customer accountsincluding new account setup, order entry/modification, escalations, and potentially logistics managementto ensure orders meet agreed deadlines. Act as the single-point-of-contact for customers, internal departments, and supply chain partners, maintaining ongoing communication and accurate documentation throughout the process. Monitor order status, resolve complex customer inquiries through detailed research, and provide timely, informative updates. Process credit and debit memos as needed, with some SOX compliance responsibilities. Collaborate with internal teams and escalate issues as needed, providing thorough documentation. Maintain accurate records of all communications and activities in the appropriate systems. Ensure adherence to export policies and coordinate required export/shipping documents. Act as liaison between customers and internal teams in response to quality or non-conformance issues, initiating the necessary claims as needed. Prepare and distribute standardized and custom reports for internal and customer use. Support departmental goals, participate in process improvement projects, and contribute to a proactive customer support team environment. Support with hosting customer visits at the local facility as required. Requirements Minimum of 1 year of relevant experience in customer order management, customer service, or supply chain. Strong communication and interpersonal skills. Familiarity with supply chain processes. Working knowledge of Microsoft Excel. Experience with SOX compliance and handling credits/debits is a plus. Ability to work effectively in a hybrid in-office and remote environment. Detail-oriented with strong organizational and problem-solving skills. Preferred Skills Experience in logistics or export/shipping documentation. Knowledge of Quality Management Systems. Experience with process improvement initiatives.