Customer Order Management Representative
Nashville Staffing, Nashville, Tennessee, United States, 37201
Customer Order Management Specialist
Pay Rate: $24/hour - Schedule: 7:00 AM4:00 PM or 8:00 AM5:00 PM Work Arrangement: Hybrid (3 days onsite
Monday, Tuesday + 1 additional required in-office day; 2 days remote) Position Overview: The Customer Order Management Specialist acts as the single point of contact for assigned customer accounts, managing the full order lifecycle to ensure timely and accurate order processing. This is not a call center role. The role requires strong customer service skills within a supply chain or order management environment, working closely with customers to monitor and manage order status while meeting service level expectations. Key Responsibilities
Order Lifecycle Management
Manage assigned customer accounts from new customer setup through order fulfillment Enter, modify, and track customer orders Ensure orders are processed and shipped by agreed deadlines Support logistics coordination when required Maintain accurate documentation throughout the process
Customer Support & Communication
Serve as single point of contact for customers, distribution centers, and manufacturing plants Provide proactive updates and continuous communication Resolve complex customer inquiries through research and system knowledge Escalate issues appropriately while documenting all actions Maintain accurate records of all interactions in internal systems
Compliance & Documentation
Ensure compliance with export policies and shipping regulations Compile required export/shipping documentation Support credit and debit processes Utilize SOX knowledge when applicable
Quality & Process Improvement
Liaise with manufacturing/aftermarket teams regarding quality concerns Submit Material or Process Non-Conformance claims via Quality Management System Support supervisor during customer visits Prepare and distribute internal and customer reports Participate in or lead process improvement initiatives Support departmental goals and performance metrics
Required Qualifications
Minimum 1 year of relevant experience Experience in customer order management or supply chain environment Strong communication skills Familiarity with Excel Experience with credit and debit transactions Understanding of SOX compliance Knowledge of Quality Management Systems (preferred) Top 3 Skills
Strong communication skills Supply chain/order management experience Excel proficiency Apply with an update CV. Ref: #193 System One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Pay Rate: $24/hour - Schedule: 7:00 AM4:00 PM or 8:00 AM5:00 PM Work Arrangement: Hybrid (3 days onsite
Monday, Tuesday + 1 additional required in-office day; 2 days remote) Position Overview: The Customer Order Management Specialist acts as the single point of contact for assigned customer accounts, managing the full order lifecycle to ensure timely and accurate order processing. This is not a call center role. The role requires strong customer service skills within a supply chain or order management environment, working closely with customers to monitor and manage order status while meeting service level expectations. Key Responsibilities
Order Lifecycle Management
Manage assigned customer accounts from new customer setup through order fulfillment Enter, modify, and track customer orders Ensure orders are processed and shipped by agreed deadlines Support logistics coordination when required Maintain accurate documentation throughout the process
Customer Support & Communication
Serve as single point of contact for customers, distribution centers, and manufacturing plants Provide proactive updates and continuous communication Resolve complex customer inquiries through research and system knowledge Escalate issues appropriately while documenting all actions Maintain accurate records of all interactions in internal systems
Compliance & Documentation
Ensure compliance with export policies and shipping regulations Compile required export/shipping documentation Support credit and debit processes Utilize SOX knowledge when applicable
Quality & Process Improvement
Liaise with manufacturing/aftermarket teams regarding quality concerns Submit Material or Process Non-Conformance claims via Quality Management System Support supervisor during customer visits Prepare and distribute internal and customer reports Participate in or lead process improvement initiatives Support departmental goals and performance metrics
Required Qualifications
Minimum 1 year of relevant experience Experience in customer order management or supply chain environment Strong communication skills Familiarity with Excel Experience with credit and debit transactions Understanding of SOX compliance Knowledge of Quality Management Systems (preferred) Top 3 Skills
Strong communication skills Supply chain/order management experience Excel proficiency Apply with an update CV. Ref: #193 System One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.