Technical Records Specialist 1
Dedicated to strengthening the health, safety, and independence of Idahoans, this announcement will be open until filled. Applicants are encouraged to apply as soon as possible to be considered. The Children's Developmental Disabilities (DD) Program is seeking a detail-oriented Technical Records Specialist 1 to join our administrative support team. The Children's DD Program provides case management and authorizes Family Directed Services for children birth to 21 with developmental disabilities. Come help us support Idaho families who are looking for additional supports and services for their children. This position is open to Coeur d'Alene, Kellogg, Ponderay, Lewiston, St. Maries, and Grangeville. Technical Records Specialist 1's will support our Children's DD Program through a variety of administrative tasks to include: referral management, document preparation, processing and management, intake and discharge processes, contract monitoring support, database management, and processing authorization and notices for a variety of programs. This role also includes phone, mail and email support to internal and external customers. Our Children's DD Team enjoys: sharing knowledge while learning with a variety of team members and providers from different professional backgrounds, protecting and making a difference for Idaho's vulnerable populations, working independently yet collaboratively with a statewide team, and embracing lifelong learning and change. This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems that offers a lifetime benefit at retirement. 11 paid holidays. Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time). Paid parental leave. Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week). 2 voluntary supplemental retirement plans including both pre-tax and Roth options. Deferred compensation plan. Life insurance for self, spouse, and children. Short and long-term disability insurance. Flexible Spending Accounts (FSA). Wide variety of training opportunities. Some positions offer flexible hours and/or telecommuting. Additional perks and discounts available through medical provider. Public Service Loan Forgiveness (PSLF) Eligibility. Employee assistance program. Example of duties: Perform a variety of records support functions and related work. Navigate multiple databases and computerized records systems to identify and correct errors, develop reports, and update and retrieve information. Prepare, review, edit and format a variety of documents using Adobe and Microsoft Suite. Monitor and respond to multiple email inboxes, fax folders and phone lines. Provide excellent customer service on the phone, via email and in-person to internal and external clients. Work with sensitive or restricted data. Gain basic understanding of Medicaid, Children's DD and other DHW programs. Maintain online program manuals. Determine and explain compliance with laws, rules, regulations and policies and take appropriate action. Minimum qualifications: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience. Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience. Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience. If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa. Please note: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.
Dedicated to strengthening the health, safety, and independence of Idahoans, this announcement will be open until filled. Applicants are encouraged to apply as soon as possible to be considered. The Children's Developmental Disabilities (DD) Program is seeking a detail-oriented Technical Records Specialist 1 to join our administrative support team. The Children's DD Program provides case management and authorizes Family Directed Services for children birth to 21 with developmental disabilities. Come help us support Idaho families who are looking for additional supports and services for their children. This position is open to Coeur d'Alene, Kellogg, Ponderay, Lewiston, St. Maries, and Grangeville. Technical Records Specialist 1's will support our Children's DD Program through a variety of administrative tasks to include: referral management, document preparation, processing and management, intake and discharge processes, contract monitoring support, database management, and processing authorization and notices for a variety of programs. This role also includes phone, mail and email support to internal and external customers. Our Children's DD Team enjoys: sharing knowledge while learning with a variety of team members and providers from different professional backgrounds, protecting and making a difference for Idaho's vulnerable populations, working independently yet collaboratively with a statewide team, and embracing lifelong learning and change. This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time. Benefits: The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the nation's best state retirement systems that offers a lifetime benefit at retirement. 11 paid holidays. Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time). Paid parental leave. Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week). 2 voluntary supplemental retirement plans including both pre-tax and Roth options. Deferred compensation plan. Life insurance for self, spouse, and children. Short and long-term disability insurance. Flexible Spending Accounts (FSA). Wide variety of training opportunities. Some positions offer flexible hours and/or telecommuting. Additional perks and discounts available through medical provider. Public Service Loan Forgiveness (PSLF) Eligibility. Employee assistance program. Example of duties: Perform a variety of records support functions and related work. Navigate multiple databases and computerized records systems to identify and correct errors, develop reports, and update and retrieve information. Prepare, review, edit and format a variety of documents using Adobe and Microsoft Suite. Monitor and respond to multiple email inboxes, fax folders and phone lines. Provide excellent customer service on the phone, via email and in-person to internal and external clients. Work with sensitive or restricted data. Gain basic understanding of Medicaid, Children's DD and other DHW programs. Maintain online program manuals. Determine and explain compliance with laws, rules, regulations and policies and take appropriate action. Minimum qualifications: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience. Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience. Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience. Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience. If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa. Please note: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.