455 Cityfront Plaza Dr, Chicago, IL 60611, USA •
600 E Grand Ave, Chicago, IL 60611, USA
Job Description Posted Tuesday, January 13, 2026 at 8:00 AM
Hornblower Group
is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary: The successful Seadog Ticket Booth Agent will warmly greet guests, distribute boarding passes, answer questions, diligently collect payment and vouchers, and make reservations while maintaining an upbeat attitude.
Duties and Responsibilities
Promote maximum revenue attainment by performing transactions with efficiency
Ensure accuracy in transactions while monitoring product capacities
Ensure that every guest is greeted warmly when approaching the ticket booth
Answer questions regarding product, price, duration etc. with expertise and patience
Prepared to work during submitted availability and schedule time
Maintain uniform and personal grooming in compliance with appearance standards
Attend applicable meetings and training sessions as designated or necessary
Additional job duties assigned
Requirements & Qualifications: Minimum Qualifications:
High School diploma or equivalency preferred
Must be at least 18 years of age
Minimum of one (1) year guest services experience preferred
Cash handling experience a plus
Able to communicate effectively in oral and written form
Must be organized and detail-oriented
Able to handle multiple tasks/projects at one time
Able to establish and maintain effective working relationships
Listen effectively, assesses the situation, determines relevant issues, & suggest sol
Must be energetic and upbeat
Must be self-motivated
The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
455 Cityfront Plaza Dr, Chicago, IL 60611, USA,
#J-18808-Ljbffr
600 E Grand Ave, Chicago, IL 60611, USA
Job Description Posted Tuesday, January 13, 2026 at 8:00 AM
Hornblower Group
is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary: The successful Seadog Ticket Booth Agent will warmly greet guests, distribute boarding passes, answer questions, diligently collect payment and vouchers, and make reservations while maintaining an upbeat attitude.
Duties and Responsibilities
Promote maximum revenue attainment by performing transactions with efficiency
Ensure accuracy in transactions while monitoring product capacities
Ensure that every guest is greeted warmly when approaching the ticket booth
Answer questions regarding product, price, duration etc. with expertise and patience
Prepared to work during submitted availability and schedule time
Maintain uniform and personal grooming in compliance with appearance standards
Attend applicable meetings and training sessions as designated or necessary
Additional job duties assigned
Requirements & Qualifications: Minimum Qualifications:
High School diploma or equivalency preferred
Must be at least 18 years of age
Minimum of one (1) year guest services experience preferred
Cash handling experience a plus
Able to communicate effectively in oral and written form
Must be organized and detail-oriented
Able to handle multiple tasks/projects at one time
Able to establish and maintain effective working relationships
Listen effectively, assesses the situation, determines relevant issues, & suggest sol
Must be energetic and upbeat
Must be self-motivated
The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
455 Cityfront Plaza Dr, Chicago, IL 60611, USA,
#J-18808-Ljbffr