Marketing Associate - Alcatraz Cruises
Hornblower Corp, San Francisco, California, United States, 94199
Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America
Job Description Posted Wednesday, February 25, 2026 at 11:00 AM
Hornblower Group
is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems
. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.
Position Summary: Alcatraz City Cruises is seeking a highly creative and motivated Marketing Associate to drive social media growth, produce engaging short-form video content, and support key marketing initiatives. This role is perfect for someone who understands social media trends, knows how to create high-performing content, can read and report on analytics, and is excited to build brand awareness across multiple platforms. The Associate will also support departmental organization, task tracking, and digital communications.
Duties and Responsibilities:
Create high-quality social media content, including posts, short-form videos, Instagram Reels, TikToks, and YouTube Shorts.
Capture, edit, and publish photo and video content that drives engagement and strengthens the brand story.
Manage a comprehensive social media calendar across Instagram, Facebook, LinkedIn, X, and TikTok using Sprout Social.
Track content performance and provide monthly social media reports with platform analytics, growth updates, and actionable insights.
Actively develop strategies to grow and engage our social media audiences across all platforms.
Monitor online reviews, comments, and social messages to maintain a strong digital presence and positive community engagement.
Research and apply social media trends to keep content fresh, engaging, and aligned with audience interests.
Assist with the development of marketing materials, campaign promotions, partnerships, and community collaborations.
Maintain and organize in-house photo and video asset libraries for marketing and PR use.
Monitor and manage the Marketing departmental calendar and task lists to keep projects on track and on schedule.
Support internal communications such as blogs, newsletters, crew announcements, and special project coordination.
Handle administrative support tasks such as invoice processing, vendor tracking, and basic office management for the Marketing Department.
Additional job duties as assigned.
Requirements & Qualifications:
Proven experience in social media content creation, including short-form video (Reels, TikTok, YouTube Shorts).
Proficiency in video shooting, editing, and basic photography.
Strong understanding of social media algorithms, platform best practices, and audience growth strategies.
Experience with Sprout Social or other social media management and analytics tools.
Skilled in Adobe Photoshop (Illustrator and Premiere Pro skills are a plus).
Comfortable analyzing data and producing monthly performance reports.
Excellent writing and storytelling skills with a strong sense of brand voice.
Organized, detail-oriented, and able to manage multiple projects and deadlines simultaneously.
Experience in marketing, tourism, attractions, or hospitality industries preferred but not required.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America
#J-18808-Ljbffr
Job Description Posted Wednesday, February 25, 2026 at 11:00 AM
Hornblower Group
is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems
. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.
Position Summary: Alcatraz City Cruises is seeking a highly creative and motivated Marketing Associate to drive social media growth, produce engaging short-form video content, and support key marketing initiatives. This role is perfect for someone who understands social media trends, knows how to create high-performing content, can read and report on analytics, and is excited to build brand awareness across multiple platforms. The Associate will also support departmental organization, task tracking, and digital communications.
Duties and Responsibilities:
Create high-quality social media content, including posts, short-form videos, Instagram Reels, TikToks, and YouTube Shorts.
Capture, edit, and publish photo and video content that drives engagement and strengthens the brand story.
Manage a comprehensive social media calendar across Instagram, Facebook, LinkedIn, X, and TikTok using Sprout Social.
Track content performance and provide monthly social media reports with platform analytics, growth updates, and actionable insights.
Actively develop strategies to grow and engage our social media audiences across all platforms.
Monitor online reviews, comments, and social messages to maintain a strong digital presence and positive community engagement.
Research and apply social media trends to keep content fresh, engaging, and aligned with audience interests.
Assist with the development of marketing materials, campaign promotions, partnerships, and community collaborations.
Maintain and organize in-house photo and video asset libraries for marketing and PR use.
Monitor and manage the Marketing departmental calendar and task lists to keep projects on track and on schedule.
Support internal communications such as blogs, newsletters, crew announcements, and special project coordination.
Handle administrative support tasks such as invoice processing, vendor tracking, and basic office management for the Marketing Department.
Additional job duties as assigned.
Requirements & Qualifications:
Proven experience in social media content creation, including short-form video (Reels, TikTok, YouTube Shorts).
Proficiency in video shooting, editing, and basic photography.
Strong understanding of social media algorithms, platform best practices, and audience growth strategies.
Experience with Sprout Social or other social media management and analytics tools.
Skilled in Adobe Photoshop (Illustrator and Premiere Pro skills are a plus).
Comfortable analyzing data and producing monthly performance reports.
Excellent writing and storytelling skills with a strong sense of brand voice.
Organized, detail-oriented, and able to manage multiple projects and deadlines simultaneously.
Experience in marketing, tourism, attractions, or hospitality industries preferred but not required.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Alcatraz Cruises CA, Pier 33, Alcatraz Landing, San Francisco, California, United States of America
#J-18808-Ljbffr