Hornblower Group
is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry , part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.
Position Summary The successful Director of Marine Operations:
Oversees staff of city Marine Department, including recruitment, training, coaching, development, and retention.
Oversees vessel operations including aspects of prudent seamanship, capital improvements, systems maintenance and repairs, and financial management of the marine department.
Oversees execution of the cruise to ensure consistently high levels of safety, quality, service and customer satisfaction while maintaining a high level of profitability.
Operations
Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive quality, seamless experience on each cruise. Specifically:
Directs the efforts of the Marine team
Rides cruises to observe & coach Captains and staff
Identifies skills training needs for all Captains
Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper navigation of the vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
Directs the execution of the Safety Program, including emergency drills
Establishes department priorities and executes against them based on long-term vision
Works with the General Manager to develop all Marine budgets according to company guidelines
Prepare detailed plans for significant R&M and capital projects. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period.
Overseas and ensures the proper maintenance of all ship’s systems and boarding facilities
Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures
Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
Ensures strict compliance to Crisis Management Plan
Works with General Manager and other City Department Heads to develop city’s cruise management plan
Participates in the development of the city’s strategic business plan
Maintains close liaison between the Operations Department and other departments
Coordinates local Marine activities with the VP of Marine Operations
Executes other projects assigned by management
Operations Team Management
Recruits new Captains and Mates when necessary to fill vacant positions
Provides and executes an integration plan for each new hire or promotion according to the established training program
Participate in hiring of non-exempt operations staff
Recommends appropriate compensation packages within company guidelines
Provides ongoing performance feedback & coaching to all Marine Department team members
Prepares & delivers annual performance reviews of all Marine Department team members
Provides and directs development/career growth plans for each Marine Department team member
Recommends the promotion of Marine Department team members
Develops positive working relationships with other department heads and peers
Customer Service
Resolves guest problems utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retention
Oversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Administration:
Monitors and controls all costs associated with the operation of the Marine Department in accordance with budget
Finds and recommends cost savings that are consistent with company objectives
Provides a monthly forecast for the General Manager
Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliability
Monitors/oversees scheduling operations shipmate work periods to achieve maximum payroll efficiency
Complete all shift records: checklist, logbook, payroll, and documentation of safety training
Administers the drug testing program and maintains drug test records
Ensure that accident reports are completed accurately and promptly
Maintains all vessel maintenance records and equipment warranties using preventative maintenance software
Requirements
Must possess a valid 100-ton USCG Captain’s License
Vessel handling and navigation knowledge
Minimum of 8 years of marine experience. Must include 5 years as a captain with an outstanding record and 2 years’ experience managing crew
High school diploma or equivalent, college degree preferred
Coast Guard rules and regulations
Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Mathematical skills necessary to interpret reports and budgets
Operate vessel in accordance with all Coast Guard rules and procedures
Maintain an immaculate operator record
Successfully managing crew
Communicate effectively in oral and written form
Train and develop staff
Analyze and solve problems
Demonstrated ability to manage multiple priorities/tasks
Establish and maintain effective working relationships as required by job responsibility
Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
Persuade and influence people
Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
Set aside emotional factors and/or validate them in order to discover key/relevant issues
Work with Microsoft applications
RESPECT Service System The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer.
Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry , part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketingand website integration services for clients in the transportation,tourismand entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visithornblowercorp.com.
Position Summary The successful Director of Marine Operations:
Oversees staff of city Marine Department, including recruitment, training, coaching, development, and retention.
Oversees vessel operations including aspects of prudent seamanship, capital improvements, systems maintenance and repairs, and financial management of the marine department.
Oversees execution of the cruise to ensure consistently high levels of safety, quality, service and customer satisfaction while maintaining a high level of profitability.
Operations
Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive quality, seamless experience on each cruise. Specifically:
Directs the efforts of the Marine team
Rides cruises to observe & coach Captains and staff
Identifies skills training needs for all Captains
Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper navigation of the vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
Directs the execution of the Safety Program, including emergency drills
Establishes department priorities and executes against them based on long-term vision
Works with the General Manager to develop all Marine budgets according to company guidelines
Prepare detailed plans for significant R&M and capital projects. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period.
Overseas and ensures the proper maintenance of all ship’s systems and boarding facilities
Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures
Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
Ensures strict compliance to Crisis Management Plan
Works with General Manager and other City Department Heads to develop city’s cruise management plan
Participates in the development of the city’s strategic business plan
Maintains close liaison between the Operations Department and other departments
Coordinates local Marine activities with the VP of Marine Operations
Executes other projects assigned by management
Operations Team Management
Recruits new Captains and Mates when necessary to fill vacant positions
Provides and executes an integration plan for each new hire or promotion according to the established training program
Participate in hiring of non-exempt operations staff
Recommends appropriate compensation packages within company guidelines
Provides ongoing performance feedback & coaching to all Marine Department team members
Prepares & delivers annual performance reviews of all Marine Department team members
Provides and directs development/career growth plans for each Marine Department team member
Recommends the promotion of Marine Department team members
Develops positive working relationships with other department heads and peers
Customer Service
Resolves guest problems utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retention
Oversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Administration:
Monitors and controls all costs associated with the operation of the Marine Department in accordance with budget
Finds and recommends cost savings that are consistent with company objectives
Provides a monthly forecast for the General Manager
Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliability
Monitors/oversees scheduling operations shipmate work periods to achieve maximum payroll efficiency
Complete all shift records: checklist, logbook, payroll, and documentation of safety training
Administers the drug testing program and maintains drug test records
Ensure that accident reports are completed accurately and promptly
Maintains all vessel maintenance records and equipment warranties using preventative maintenance software
Requirements
Must possess a valid 100-ton USCG Captain’s License
Vessel handling and navigation knowledge
Minimum of 8 years of marine experience. Must include 5 years as a captain with an outstanding record and 2 years’ experience managing crew
High school diploma or equivalent, college degree preferred
Coast Guard rules and regulations
Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Mathematical skills necessary to interpret reports and budgets
Operate vessel in accordance with all Coast Guard rules and procedures
Maintain an immaculate operator record
Successfully managing crew
Communicate effectively in oral and written form
Train and develop staff
Analyze and solve problems
Demonstrated ability to manage multiple priorities/tasks
Establish and maintain effective working relationships as required by job responsibility
Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
Persuade and influence people
Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
Set aside emotional factors and/or validate them in order to discover key/relevant issues
Work with Microsoft applications
RESPECT Service System The
RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer.
Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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