Job Title:
Customer Service Representative
Posting Number:
S14761P
Department:
VPSA – Dean of Students
Location:
Athens, GA – University of Georgia
Posting Date:
02/23/2026
Employment Type:
Employee, Full Time
Salary:
$35,000.00
Status:
Open until filled (applications accepted until the position is filled)
Position Summary The Customer Service Representative reports to the Customer Service Manager of Print & Copy Services and is responsible for executing U.S. passport applications, assisting customers with self‑serve printing, and overseeing the student staff operating in the service area. The role communicates directly with UGA faculty, staff, students, and external customers and provides administrative support related to the operation of UGA Passport Services and the self‑service printing area.
Responsibilities
Serve as U.S. Passport Acceptance Agent
Complete all required training from the U.S. State Department and Passport Services.
Inspect applications for accuracy and completeness.
Assess and collect proper fees for both U.S. Department of State and UGA for passport services rendered.
Maintain passport transmittal records.
Provide passport photography services.
Perform exemplary customer service for Print & Copy Services and UGA Passport Services customers
Greet customers at the front counter and provide assistance in a respectful and pleasant manner.
Observe the self‑serve printing area and look for customers who may need assistance.
Answer the UGA Passport Services phone and provide accurate information and responses to questions.
Operate the cash register system, formulate daily deposits and maintain financial records
Complete PCI compliance training annually.
Follow correct credit card handling procedures.
Close and count down the register at the close of each business day.
Reconcile and produce accurate nightly deposits in the presence of another staff member.
Ensure closing duties are carried out safely and properly according to the closing procedures.
Update revenue summary daily with register payments and online payments.
Update deposit discrepancy report daily.
Create invoices in Print Shop Pro for customers and update invoices for online orders when picked up.
Assist the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self‑service printing area
Assist with the inventory of passport supplies, forms, brochures, and related documents; update the manager once a week.
Ensure the shop is closed daily and prepared for opening the next day per established procedures.
Assist with distribution of customer feedback tools and compile data.
Collaborate on reviewing and providing input on training materials for student staff.
Assist with student staff’s operation of all copy/digital equipment.
Answer process and procedure questions as needed.
Report consistent problems to the manager.
Serve as a positive role model to student staff.
Physical Demands
Stand or sit for a long period of time.
Lifting and moving of equipment and supplies.
Qualifications
Minimum Qualifications:
High school diploma or equivalent.
Knowledge, Skills, and Abilities:
Customer service experience in a retail setting.
Ability to operate cash registers, printers, and basic office equipment.
Excellent oral and written communication skills.
High-level detail orientation and organizational skills.
Ability to analyze facts to inform good decision‑making.
Ability to establish and maintain good relationships with customers and co‑workers.
Preferred Qualifications:
None listed.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR at
hrweb@uga.edu .
#J-18808-Ljbffr
Customer Service Representative
Posting Number:
S14761P
Department:
VPSA – Dean of Students
Location:
Athens, GA – University of Georgia
Posting Date:
02/23/2026
Employment Type:
Employee, Full Time
Salary:
$35,000.00
Status:
Open until filled (applications accepted until the position is filled)
Position Summary The Customer Service Representative reports to the Customer Service Manager of Print & Copy Services and is responsible for executing U.S. passport applications, assisting customers with self‑serve printing, and overseeing the student staff operating in the service area. The role communicates directly with UGA faculty, staff, students, and external customers and provides administrative support related to the operation of UGA Passport Services and the self‑service printing area.
Responsibilities
Serve as U.S. Passport Acceptance Agent
Complete all required training from the U.S. State Department and Passport Services.
Inspect applications for accuracy and completeness.
Assess and collect proper fees for both U.S. Department of State and UGA for passport services rendered.
Maintain passport transmittal records.
Provide passport photography services.
Perform exemplary customer service for Print & Copy Services and UGA Passport Services customers
Greet customers at the front counter and provide assistance in a respectful and pleasant manner.
Observe the self‑serve printing area and look for customers who may need assistance.
Answer the UGA Passport Services phone and provide accurate information and responses to questions.
Operate the cash register system, formulate daily deposits and maintain financial records
Complete PCI compliance training annually.
Follow correct credit card handling procedures.
Close and count down the register at the close of each business day.
Reconcile and produce accurate nightly deposits in the presence of another staff member.
Ensure closing duties are carried out safely and properly according to the closing procedures.
Update revenue summary daily with register payments and online payments.
Update deposit discrepancy report daily.
Create invoices in Print Shop Pro for customers and update invoices for online orders when picked up.
Assist the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self‑service printing area
Assist with the inventory of passport supplies, forms, brochures, and related documents; update the manager once a week.
Ensure the shop is closed daily and prepared for opening the next day per established procedures.
Assist with distribution of customer feedback tools and compile data.
Collaborate on reviewing and providing input on training materials for student staff.
Assist with student staff’s operation of all copy/digital equipment.
Answer process and procedure questions as needed.
Report consistent problems to the manager.
Serve as a positive role model to student staff.
Physical Demands
Stand or sit for a long period of time.
Lifting and moving of equipment and supplies.
Qualifications
Minimum Qualifications:
High school diploma or equivalent.
Knowledge, Skills, and Abilities:
Customer service experience in a retail setting.
Ability to operate cash registers, printers, and basic office equipment.
Excellent oral and written communication skills.
High-level detail orientation and organizational skills.
Ability to analyze facts to inform good decision‑making.
Ability to establish and maintain good relationships with customers and co‑workers.
Preferred Qualifications:
None listed.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR at
hrweb@uga.edu .
#J-18808-Ljbffr