Senior Salesforce Administrator (Functional Lead)
AMS US Careers, Pearl River, New York, United States, 10965
Senior Salesforce Administrator (Functional Lead)
About Us
At AMS, we’re all about growth—helping our clients scale and creating space for our people to do the same. We’re a team of curious, driven, and creative minds who love turning ideas into impact. You’ll find a culture that values collaboration, openness, and initiative—where everyone’s voice matters and great work gets recognized. If you’re looking to grow, learn, and build something meaningful, you’ll fit right in here.
About the role Note: This position is Hybrid to Pearl River, New York.
We are seeking a hands‑on Senior Salesforce Administrator to lead functional delivery across our Salesforce Sales Cloud environment and related sales enablement tools. This is a player–coach role for a strong declarative expert who thrives in evolving environments and brings structure, clarity, and discipline to complex systems.
As part of the CRM Solutions team, you’ll partner with the SVP, Global CRM & Business Solutions to help prioritize initiatives, refine backlog, and elevate delivery standards - while remaining deeply engaged in advanced configuration and automation work. The ideal candidate demonstrates strong analytical thinking, expertise in process design, and the ability to solve complex problems with scalable solutions aligned to business workflows and strategic objectives.
You will be comfortable diving into existing configurations, identifying improvement opportunities, and strengthening scalability, usability, and data integrity. In addition to owning advanced hands‑on build work, you will oversee the quality and consistency of functional changes, guide other CRM Solutions team members, and ensure Salesforce delivery operates with clarity and accountability.
Success in this role means reducing unnecessary complexity, improving automation reliability, raising functional standards, and ensuring Salesforce consistently delivers intuitive, reliable, and measurable value to the business.
What you’ll do Advanced Salesforce Configuration & Optimization
Design, build, test, and deploy advanced declarative Salesforce solutions (including integrations)
Translate business requirements and intake requests into scalable, maintainable solutions
Refactor and improve existing configurations to enhance scalability, maintainability, and performance
Develop structured, well‑documented automation that reduces unnecessary complexity
Evaluate downstream impacts to reporting, integrations, and user workflows
Develop and enhance Salesforce reporting that translate CRM data into actionable insights
Functional Delivery Oversight
Serve as the senior declarative resource for Salesforce configuration and best practices
Provide guidance and review oversight for CRM Solutions team members
Lead execution across approved enhancements and support‑driven work
Define and reinforce configuration standards and documentation practices
Conduct quality review of functional changes across the team prior to deployment
Promote accountability and clarity in work allocation to ensure consistent performance
Supervisory Responsibilities This role is expected to provide functional oversight to ensure quality, consistency, and timely delivery of CRM support and enhancement work. It may include direct supervisory responsibilities within a small, evolving CRM Solutions team; scope may adjust based on organizational needs.
Qualifications
5+ years of progressive Salesforce Sales Cloud administration experience in complex, evolving environments
Salesforce Administrator certification required; advanced certifications (Advanced Administrator, Platform App Builder) strongly preferred
Proven experience working with multiple business units and teams, including Sales, Client, and Operations
Deep expertise in Flow (including complex logic and automation troubleshooting), validation
#J-18808-Ljbffr
About the role Note: This position is Hybrid to Pearl River, New York.
We are seeking a hands‑on Senior Salesforce Administrator to lead functional delivery across our Salesforce Sales Cloud environment and related sales enablement tools. This is a player–coach role for a strong declarative expert who thrives in evolving environments and brings structure, clarity, and discipline to complex systems.
As part of the CRM Solutions team, you’ll partner with the SVP, Global CRM & Business Solutions to help prioritize initiatives, refine backlog, and elevate delivery standards - while remaining deeply engaged in advanced configuration and automation work. The ideal candidate demonstrates strong analytical thinking, expertise in process design, and the ability to solve complex problems with scalable solutions aligned to business workflows and strategic objectives.
You will be comfortable diving into existing configurations, identifying improvement opportunities, and strengthening scalability, usability, and data integrity. In addition to owning advanced hands‑on build work, you will oversee the quality and consistency of functional changes, guide other CRM Solutions team members, and ensure Salesforce delivery operates with clarity and accountability.
Success in this role means reducing unnecessary complexity, improving automation reliability, raising functional standards, and ensuring Salesforce consistently delivers intuitive, reliable, and measurable value to the business.
What you’ll do Advanced Salesforce Configuration & Optimization
Design, build, test, and deploy advanced declarative Salesforce solutions (including integrations)
Translate business requirements and intake requests into scalable, maintainable solutions
Refactor and improve existing configurations to enhance scalability, maintainability, and performance
Develop structured, well‑documented automation that reduces unnecessary complexity
Evaluate downstream impacts to reporting, integrations, and user workflows
Develop and enhance Salesforce reporting that translate CRM data into actionable insights
Functional Delivery Oversight
Serve as the senior declarative resource for Salesforce configuration and best practices
Provide guidance and review oversight for CRM Solutions team members
Lead execution across approved enhancements and support‑driven work
Define and reinforce configuration standards and documentation practices
Conduct quality review of functional changes across the team prior to deployment
Promote accountability and clarity in work allocation to ensure consistent performance
Supervisory Responsibilities This role is expected to provide functional oversight to ensure quality, consistency, and timely delivery of CRM support and enhancement work. It may include direct supervisory responsibilities within a small, evolving CRM Solutions team; scope may adjust based on organizational needs.
Qualifications
5+ years of progressive Salesforce Sales Cloud administration experience in complex, evolving environments
Salesforce Administrator certification required; advanced certifications (Advanced Administrator, Platform App Builder) strongly preferred
Proven experience working with multiple business units and teams, including Sales, Client, and Operations
Deep expertise in Flow (including complex logic and automation troubleshooting), validation
#J-18808-Ljbffr