As a CSR, you are the advocate for our customers. You’ll manage quotes, orders, and customer communications while serving as the key liaison between customers and internal teams such as engineering, inspection, accounting, and shipping. Your work directly impacts customer satisfaction, on-time delivery, and operational excellence.
Primary Responsibilities
Prepare, process, and route
customer quotes
accurately and on time
Review and process customer
purchase orders
per
AS9100 Risk Analysis
requirements
Enter orders into the ERP system, clearly translating quality clauses, delivery requirements, and customer-specific provisions
Maintain accurate records of
open, closed, and archived quotes and orders
Keep ERP customer data current and accurate
Perform purchase order follow-ups, weekly status reporting, delivery expediting, and issue resolution
Act as a liaison between customers and internal departments to ensure smooth order execution
Secondary Responsibilities
Process and route incoming mail and faxes
Support the accounting team with collections and miscellaneous requests
Provide reception coverage as needed
Assist leadership with clerical and administrative tasks when required
Participate in team meetings, projects, and cross-functional initiatives
Engage in
6S and Continuous Improvement activities
Support internal audits as required by the Quality Management System
Required Qualifications
High school diploma or equivalent (degree a plus)
Minimum
3 years of customer service with aerospace or manufacturing experience required.
Strong understanding of customer service principles and ethics
Proficiency in administrative and documentation procedures
Strong English reading and writing skills
Positive attitude, strong communication skills, and a team-first mindset
Reliable attendance and strong time-management skills
Why Join Us? Grow your skills in a culture that values
continuous improvement and accountability Apply today send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322
#J-18808-Ljbffr
Primary Responsibilities
Prepare, process, and route
customer quotes
accurately and on time
Review and process customer
purchase orders
per
AS9100 Risk Analysis
requirements
Enter orders into the ERP system, clearly translating quality clauses, delivery requirements, and customer-specific provisions
Maintain accurate records of
open, closed, and archived quotes and orders
Keep ERP customer data current and accurate
Perform purchase order follow-ups, weekly status reporting, delivery expediting, and issue resolution
Act as a liaison between customers and internal departments to ensure smooth order execution
Secondary Responsibilities
Process and route incoming mail and faxes
Support the accounting team with collections and miscellaneous requests
Provide reception coverage as needed
Assist leadership with clerical and administrative tasks when required
Participate in team meetings, projects, and cross-functional initiatives
Engage in
6S and Continuous Improvement activities
Support internal audits as required by the Quality Management System
Required Qualifications
High school diploma or equivalent (degree a plus)
Minimum
3 years of customer service with aerospace or manufacturing experience required.
Strong understanding of customer service principles and ethics
Proficiency in administrative and documentation procedures
Strong English reading and writing skills
Positive attitude, strong communication skills, and a team-first mindset
Reliable attendance and strong time-management skills
Why Join Us? Grow your skills in a culture that values
continuous improvement and accountability Apply today send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322
#J-18808-Ljbffr