About Role
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
Responsibilities Sales
Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
Manage and motivate the team to consistently achieve or exceed sales targets
Develop sales tactics with the sales team to increase closing rate
Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
Lead client development strategies to cultivate new clients
Drive business through key product pillars and KPIs
Service
Execute in all things with a client-centric approach
Handle all customer escalations across Bespoke and fine jewelry
Lead, model and coach based on client feedback and elevate the Ring Concierge experience
Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
Optimize hospitality to create unique experiences
Take action on client feedback to improve customer service
In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
Utilize training and development opportunities to effectively support growth and development to drive performance
Operations
Oversee team inboxes to ensure timely, high-quality client communication
Hold the team accountable to response-time and follow-up expectations
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
Ensure exceptional operational support to drive sales and service
Manage efficient back of house and ensure consistency with established operational procedures
Identify and execute efficiencies and best practices
Ensure compliance with all internal control procedures
Act as liaison between sourcing, production team and sales team as well as to other departments within the company
About You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
Deep knowledge of diamonds, including quality assessment, grading, and industry standards
Passion for luxury products, fashion trends, and a keen eye for design aesthetics
Strong analytical skills to interpret sales data and make data-driven decisions
Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
Requirements
10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
Proficiency in CRM software or other sales tools
Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
Details - NYC
Full-time role, based between our Midtown NYC office and our SoHo boutique
Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
401k with employer match program
Generous employee discounts on our fine jewelry
Paid time off, including an extra allowance of 3 days annually for religious observances
Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $125,000+
#J-18808-Ljbffr
Responsibilities Sales
Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans
Deepen client relationships by delivering a personalized and elevated experience that builds loyalty
Manage and motivate the team to consistently achieve or exceed sales targets
Develop sales tactics with the sales team to increase closing rate
Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients
Lead client development strategies to cultivate new clients
Drive business through key product pillars and KPIs
Service
Execute in all things with a client-centric approach
Handle all customer escalations across Bespoke and fine jewelry
Lead, model and coach based on client feedback and elevate the Ring Concierge experience
Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times
Optimize hospitality to create unique experiences
Take action on client feedback to improve customer service
In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance
Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance
Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results
Utilize training and development opportunities to effectively support growth and development to drive performance
Operations
Oversee team inboxes to ensure timely, high-quality client communication
Hold the team accountable to response-time and follow-up expectations
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement
Ensure exceptional operational support to drive sales and service
Manage efficient back of house and ensure consistency with established operational procedures
Identify and execute efficiencies and best practices
Ensure compliance with all internal control procedures
Act as liaison between sourcing, production team and sales team as well as to other departments within the company
About You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service
Deep knowledge of diamonds, including quality assessment, grading, and industry standards
Passion for luxury products, fashion trends, and a keen eye for design aesthetics
Strong analytical skills to interpret sales data and make data-driven decisions
Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
Requirements
10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role
Strong leadership and team management skills, with the ability to inspire and motivate sales professionals
Proficiency in CRM software or other sales tools
Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus
Details - NYC
Full-time role, based between our Midtown NYC office and our SoHo boutique
Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed
401k with employer match program
Generous employee discounts on our fine jewelry
Paid time off, including an extra allowance of 3 days annually for religious observances
Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $125,000+
#J-18808-Ljbffr