Assistant Director of Catering and Events - Hilton Vancouver Washington
Hilton Worldwide, Inc., Vancouver, Washington, United States, 98662
Job Description
Assistant Director of Catering and Events - Hilton Vancouver Washington (HOT0CCCZ)
Work Locations Hilton Vancouver 301 W 6th Street Vancouver 98660
Come join our team at the Hilton Vancouver Washington, centrally located in the heart of Vancouver Washington with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel), making us an excellent base for both leisure and business travel.
The team is currently seeking an Assistant Director of Catering and Events who will be responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services, ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
Salary range:
$90,000 - $93,000
Benefits
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
What will I be doing? As the Assistant Director Catering and Events, you will be assisting the Director of Catering and Events to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.
As Assistant Director Of Catering and Events you are responsible for the handling of complex events, maintaining existing relationships with corporate and social accounts. Creative design of menus and events to maximize revenue and event experience is a must. You will be required to ensure a seamless turnover from sales to service, back to sales. You must also recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. As Assistant Director Of Catering and Events, you are responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be responsible for the negotiation of business through proposals and contracts to close business, as well as serve as the event planner primary contact following turnover on property and would be responsible for his/her experience.
This role supports and acts on the behalf of the Director of Catering and Events in her/his absence.
Essential Functions
Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results.
Leadership – Help develop innovative, forward-thinking team members.
Culture – Ensure a best-in-class workplace that delivers on Hilton’s value, mission, and purpose.
Talent – Hire, engage and develop the world’s best hospitality team members.
Operations Excellence – Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.
Strategy
Drive innovation and creativity within event delivery.
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures.
Actively support the sales process.
Leadership
Provide overall leadership and direction in all Events matters.
Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers.
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices.
Participate or represent Hilton in industry social/meeting/events professional associations.
Culture
Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline.
Integrate Hilton’s Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs.
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions.
Be an ambassador for customer service.
Talent
Motivate and provide a work environment in which team members are productive.
Listen and respond to team members needs while having an open-door policy.
Manages group and interpersonal conflict effectively.
Events Operations Excellence
Possess subject matter expertise and ensure standards/practices.
Assist to ensure the proper use of all function space, exhibit hall, and event spaces.
Assist in the development and management of departmental budgets.
Assist in the overseeing of short, medium, and long-term forecasting and actual cost reporting for events.
Assist in ensuring proper staffing for the needs of the business.
Assist in the integration of current trends in event management and design.
Participate in customer site inspections and assists with the sales process as necessary.
Other
Other duties as necessary based on business needs.
What are we looking for?
Minimum Education:
High School Degree/GED
Minimum Years of Experience:
Four (4) years Hospitality related experience at manager level. Minimum of three (3) years of experience in event services at manager level.
Management Experience:
Project Management/Process Management
Additional Requirements:
10% travel
Core Competencies
Oral Comprehension
– The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service
– Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility
– The ability to add, subtract, multiply, or divide quickly and correctly.
Creativity
– The ability to come up with creative ways to solve a problem.
Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr
Work Locations Hilton Vancouver 301 W 6th Street Vancouver 98660
Come join our team at the Hilton Vancouver Washington, centrally located in the heart of Vancouver Washington with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel), making us an excellent base for both leisure and business travel.
The team is currently seeking an Assistant Director of Catering and Events who will be responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services, ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
Salary range:
$90,000 - $93,000
Benefits
Medical Insurance Coverage – for you and your family
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment
Supportive maternity/parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Matching 401(k)
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
What will I be doing? As the Assistant Director Catering and Events, you will be assisting the Director of Catering and Events to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.
As Assistant Director Of Catering and Events you are responsible for the handling of complex events, maintaining existing relationships with corporate and social accounts. Creative design of menus and events to maximize revenue and event experience is a must. You will be required to ensure a seamless turnover from sales to service, back to sales. You must also recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. As Assistant Director Of Catering and Events, you are responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be responsible for the negotiation of business through proposals and contracts to close business, as well as serve as the event planner primary contact following turnover on property and would be responsible for his/her experience.
This role supports and acts on the behalf of the Director of Catering and Events in her/his absence.
Essential Functions
Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results.
Leadership – Help develop innovative, forward-thinking team members.
Culture – Ensure a best-in-class workplace that delivers on Hilton’s value, mission, and purpose.
Talent – Hire, engage and develop the world’s best hospitality team members.
Operations Excellence – Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.
Strategy
Drive innovation and creativity within event delivery.
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures.
Actively support the sales process.
Leadership
Provide overall leadership and direction in all Events matters.
Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers.
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices.
Participate or represent Hilton in industry social/meeting/events professional associations.
Culture
Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline.
Integrate Hilton’s Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs.
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions.
Be an ambassador for customer service.
Talent
Motivate and provide a work environment in which team members are productive.
Listen and respond to team members needs while having an open-door policy.
Manages group and interpersonal conflict effectively.
Events Operations Excellence
Possess subject matter expertise and ensure standards/practices.
Assist to ensure the proper use of all function space, exhibit hall, and event spaces.
Assist in the development and management of departmental budgets.
Assist in the overseeing of short, medium, and long-term forecasting and actual cost reporting for events.
Assist in ensuring proper staffing for the needs of the business.
Assist in the integration of current trends in event management and design.
Participate in customer site inspections and assists with the sales process as necessary.
Other
Other duties as necessary based on business needs.
What are we looking for?
Minimum Education:
High School Degree/GED
Minimum Years of Experience:
Four (4) years Hospitality related experience at manager level. Minimum of three (3) years of experience in event services at manager level.
Management Experience:
Project Management/Process Management
Additional Requirements:
10% travel
Core Competencies
Oral Comprehension
– The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service
– Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility
– The ability to add, subtract, multiply, or divide quickly and correctly.
Creativity
– The ability to come up with creative ways to solve a problem.
Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr