Manager of Off-Premise Sales - Gastronauts Food Group

We are seeking a dynamic and results-driven

Manager of Off-Premise Sales

to lead and grow our off-premise business operations. This individual will play a key role in expanding our catering services, optimizing partnerships with third-party delivery platforms, and increasing overall off-premise revenue. The ideal candidate will have a strong background in sales, marketing, and operations within the restaurant industry and a proven track record in managing off-premise sales channels.

Key Responsibilities :Catering Management

:Develop and execute strategies to drive catering revenue, including corporate events, parties, and large group orders

.Build and maintain relationships with key corporate clients and local businesses to establish long-term catering partnerships

.Oversee the catering process from initial inquiry to order fulfillment, ensuring quality and customer satisfaction

.Coordinate with kitchen and operations teams to ensure timely and accurate catering deliveries

.Create customized catering packages and promotional offers to attract new clients and encourage repeat business

.Third-Party Delivery Management

:Manage relationships with third-party delivery platforms (e.g., Uber Eats, DoorDash, Grubhub) to ensure the best terms and conditions for the restaurant

.Monitor and optimize menu offerings for delivery, ensuring profitability, full menu availability, open hours and a high-quality customer experience

.Analyze data and trends to adjust pricing, promotions, and marketing strategies to maximize off-premise sales

.Troubleshoot issues with delivery drivers, platform glitches, or customer complaints to resolve problems efficiently and maintain a positive reputation

.Sales and Revenue Growth

:Develop and implement a comprehensive off-premise sales strategy that aligns with overall restaurant goals

.Set and track key performance indicators (KPIs) for off-premise sales, such as revenue targets, customer retention rates, and order volume

.Create and execute marketing campaigns and promotions to drive sales in the catering and third-party delivery sectors

.Collaborate with the restaurant’s marketing team to enhance brand visibility through digital, print, and social media channels

.Team Leadership and Collaboration

:Lead and mentor the off-premise sales team, providing training and support to ensure excellent customer service and sales performance

.Work closely with kitchen, operations, and delivery teams to streamline processes and ensure the smooth execution of off-premise orders

.Collaborate with senior leadership to refine strategies and adjust operational priorities based on market trends and customer feedback

.Data Analysis and Reporting

:Regularly analyze sales data, customer feedback, and market trends to optimize performance

.Provide weekly and monthly reports on off-premise sales performance, including insights and action plans for improvement

.Monitor customer satisfaction through surveys, reviews, and direct feedback to continually improve service and offerings

Qualification s:Experienc

e:5+ years in sales, marketing, or operations, ideally within a restaurant or foodservice environmen

t.Proven experience managing catering services and/or third-party delivery partnerships in a high-volume settin

g.Strong understanding of digital marketing, e-commerce platforms, and off-premise sales strategie

s.Skill

s:Ability to thrive in a fast-paced, ever-changing environmen

t.Analytical mindset with the ability to interpret sales data and make strategic decision

s.Strong communication and negotiation skills, with the ability to build and maintain relationships with clients and vendor

s.Excellent leadership and team management skill

s.Educatio

n:Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field is preferred, but not require

Physical Requirement

s:Must be able to work on-site and visit the kitchen and delivery areas to ensure smooth operation

s.Ability to work flexible hours, including evenings and weekends, as required to meet business need

s.Compensatio

n:Competitive salary based on experience, plus performance-based incentive

s.Benefits include health insurance, paid time off, and opportunities for career advancemen

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