Residential Retention Supervisor — Data-Driven Coach

A leading communications provider in Charlotte, NC, is looking for a Manager to oversee retention agents. Responsibilities include ensuring customer satisfaction, coaching agents on retention strategies, and analyzing performance metrics. Candidates should possess an Associate's degree or equivalent experience, along with 3-5 years in a call-center environment. The role offers a comprehensive benefits package and supports employees' career development. #J-18808-Ljbffr