Hospital / Institutional Customer Representative - Jackson, MS - Shreveport, LA
EyeBio, Louisiana, Missouri, United States, 63353
Overview
Job Description : The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Territory
This is a field-based sales position that is responsible for covering the Jackson, Mississippi - Shreveport, Louisiana territory. This territory also includes, but may not be limited to Ruston and Monroe, Louisiana. The selected candidate must reside within the territory. Overnight travel may be required. Travel percentage varies based on candidate’s location within the geography. Primary Responsibilities
Communicates about product in a way that is meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer’s needs. Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information. Within select customer accounts acts as primary point of contact for customer; meets with key customers/personnel to understand practice structure, business model, key influencers, network structure, customer needs and identifies business opportunities. For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/relationship, solutions and potential offerings for customer. Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through. Shares learning and best practices from one customer to help other customers meet their needs. Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience). Provides input into resource allocation decisions across customers. Identifies and selects programs/services available in the library of our Company's resources to address customer needs. Works with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs. Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders. Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with NAEs, vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other key stakeholders to share key customer learning and support customer needs. Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions). Influences beyond their specific geography or product area. Implements approved resources, programs and messages to address customer and company needs. Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers, including discussing approved details of the contract. Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years of Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required: Prior experience working in a scientific field or healthcare environment Previous sales experience Prior experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of our Company’s products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Ability to travel the amount the role requires Preferred: Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarter operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Required Skills:
Account Management, Account Planning, Adaptability, Business Management, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Needs Analysis, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills:
Current Employees apply HERE; Current Contingent Workers apply HERE US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please contact us if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work model consisting of three total days on-site per week, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to field-based positions; or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. The salary range for this role is $106,200.00 - $167,200.00. The salary is the lowest to highest we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including relevant education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, and vision coverage, retirement benefits (401(k)), paid holidays, vacation, and sick days. More information about benefits is available upon request. You can apply for this role through the company careers site or via Workday for current employees. The application deadline for this position is stated on the posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 03/6/2026
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Job Description : The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Territory
This is a field-based sales position that is responsible for covering the Jackson, Mississippi - Shreveport, Louisiana territory. This territory also includes, but may not be limited to Ruston and Monroe, Louisiana. The selected candidate must reside within the territory. Overnight travel may be required. Travel percentage varies based on candidate’s location within the geography. Primary Responsibilities
Communicates about product in a way that is meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer’s needs. Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information. Within select customer accounts acts as primary point of contact for customer; meets with key customers/personnel to understand practice structure, business model, key influencers, network structure, customer needs and identifies business opportunities. For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/relationship, solutions and potential offerings for customer. Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through. Shares learning and best practices from one customer to help other customers meet their needs. Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience). Provides input into resource allocation decisions across customers. Identifies and selects programs/services available in the library of our Company's resources to address customer needs. Works with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs. Maintain current understanding of practice structure, business model, key influencers/ network structure and make information available to relevant stakeholders. Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with NAEs, vaccines personnel, HMS Manager, Solutions Consultant, CSS, RMD and other key stakeholders to share key customer learning and support customer needs. Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions). Influences beyond their specific geography or product area. Implements approved resources, programs and messages to address customer and company needs. Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers, including discussing approved details of the contract. Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years of Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Required: Prior experience working in a scientific field or healthcare environment Previous sales experience Prior experience developing new business opportunities with existing customers Experience establishing new customer relationships Understanding of our Company’s products and therapeutic areas Consistent performer in most competency areas Valid Driver's license Ability to travel the amount the role requires Preferred: Prior consulting or customer service experience Experience developing and executing a plan for engaging customers and meeting customer needs Understanding of Headquarter operations Ability to analyze metrics to assess progress against objectives Hospital/Institutional Sales experience Required Skills:
Account Management, Account Planning, Adaptability, Business Management, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Needs Analysis, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics Preferred Skills:
Current Employees apply HERE; Current Contingent Workers apply HERE US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please contact us if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work model consisting of three total days on-site per week, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to field-based positions; or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. The salary range for this role is $106,200.00 - $167,200.00. The salary is the lowest to highest we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including relevant education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits, including medical, dental, and vision coverage, retirement benefits (401(k)), paid holidays, vacation, and sick days. More information about benefits is available upon request. You can apply for this role through the company careers site or via Workday for current employees. The application deadline for this position is stated on the posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only:
We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 03/6/2026
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