Overview
Job Description Summary Patient Engagement Specialist II We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better. We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Responsibilities
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/ custom form maintenance.
Interact as resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Shifts Shifts vary from: 7 am-5:00 pm Monday-Friday, with occasional Saturdays 8 am-1 pm
Location 5625 Eiger Rd. Suite 200, Austin, TX 78735 (This is not a remote position.)
Requirements
High School Diploma
Dependable & punctual
Desire to serve patients
Good verbal and written communication skills
Must be able to type 40-50 WPM
Preferred
Experience in medical office setting
Experience using an electronic medical record
1 year of experience in healthcare
Benefits
Health, Dental and Supplemental benefits
401k with employer match
Paid Time Off
Associate Discounts
#J-18808-Ljbffr
Job Description Summary Patient Engagement Specialist II We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better. We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Responsibilities
Answer inbound patient calls to support scheduling, general medical questions and help coordinate patient needs.
Manage medical provider schedules/reschedules/cancel appointments as requested.
Triage patient calls to assess severity/complexity/appropriate action of call.
Timely website appointment request/ custom form maintenance.
Interact as resource to staff on website questions and issues.
Talk to patients having problems with the website and solve website/EMR issues.
Shifts Shifts vary from: 7 am-5:00 pm Monday-Friday, with occasional Saturdays 8 am-1 pm
Location 5625 Eiger Rd. Suite 200, Austin, TX 78735 (This is not a remote position.)
Requirements
High School Diploma
Dependable & punctual
Desire to serve patients
Good verbal and written communication skills
Must be able to type 40-50 WPM
Preferred
Experience in medical office setting
Experience using an electronic medical record
1 year of experience in healthcare
Benefits
Health, Dental and Supplemental benefits
401k with employer match
Paid Time Off
Associate Discounts
#J-18808-Ljbffr