Customer Support Representative
Tension Envelope & Print, South Hackensack, New Jersey, us, 07606
Title:
Customer Support Representative
Department:
Customer Support
Reports to:
Manager, Customer Support
FLSA Status:
Non-Exempt
Pay range:
$20 - $25 per hour
Summary The Customer Support Representative works closely with the Tension Sales team to ensure that customer order information is received and processed from ordering through shipping, delivery and billing. In this role, the Associate works collaboratively with and at the direction of the Tension sales team.
Essential Duties and Responsibilities
Work directly with Tension Sales to understand customer's key drivers, needs and strategy while serving as a liaison between the customer, sales and production
Support all aspects of new and repeat envelope order entry.
Gather order data in conjunction with sales team
Enter new and repeat orders into ERP system
Review and communicate product specifications and requirements with key parties
Monitor production schedule to ensure timely delivery, notify appropriate parties of updates
Track order through delivery and billing
Monitor customer order cycle and customer finished goods inventory. Make reorder recommendations to the sales team for customer approval
Work with outside vendors to complete specific orders. Communicate with vendor on pricing and schedule and share information with the sales team and other key parties.
Work alongside sales to respond to customer quality and service concerns. Request samples and gather information for sales and production management to support problem resolution.
Light travel to meet with customers as required
Other duties may be assigned
Knowledge, Skills, and Abilities
Proficiency in Microsoft Office
Excellent communication and organization skills
Strong attention to detail with a high level of accuracy required
Must be able to work independently as well as within a team
Education and/or Experience
High School diploma/GED required; bachelor's degree preferred
One or more years' experience in a customer service or sales support role
Experience with ERP (Enterprise Resource Planning) systems is a plus
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
While performing duties of this job, the individual would occasionally be required to sit, reach with hands and arms, talk, and hear, and use fingers and hands to feel objects, tools, or controls.
Benefits This position is eligible for all company benefits which include, but are not limited to: medical, dental, vision, 401K and vacation time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Customer Support Representative
Department:
Customer Support
Reports to:
Manager, Customer Support
FLSA Status:
Non-Exempt
Pay range:
$20 - $25 per hour
Summary The Customer Support Representative works closely with the Tension Sales team to ensure that customer order information is received and processed from ordering through shipping, delivery and billing. In this role, the Associate works collaboratively with and at the direction of the Tension sales team.
Essential Duties and Responsibilities
Work directly with Tension Sales to understand customer's key drivers, needs and strategy while serving as a liaison between the customer, sales and production
Support all aspects of new and repeat envelope order entry.
Gather order data in conjunction with sales team
Enter new and repeat orders into ERP system
Review and communicate product specifications and requirements with key parties
Monitor production schedule to ensure timely delivery, notify appropriate parties of updates
Track order through delivery and billing
Monitor customer order cycle and customer finished goods inventory. Make reorder recommendations to the sales team for customer approval
Work with outside vendors to complete specific orders. Communicate with vendor on pricing and schedule and share information with the sales team and other key parties.
Work alongside sales to respond to customer quality and service concerns. Request samples and gather information for sales and production management to support problem resolution.
Light travel to meet with customers as required
Other duties may be assigned
Knowledge, Skills, and Abilities
Proficiency in Microsoft Office
Excellent communication and organization skills
Strong attention to detail with a high level of accuracy required
Must be able to work independently as well as within a team
Education and/or Experience
High School diploma/GED required; bachelor's degree preferred
One or more years' experience in a customer service or sales support role
Experience with ERP (Enterprise Resource Planning) systems is a plus
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
While performing duties of this job, the individual would occasionally be required to sit, reach with hands and arms, talk, and hear, and use fingers and hands to feel objects, tools, or controls.
Benefits This position is eligible for all company benefits which include, but are not limited to: medical, dental, vision, 401K and vacation time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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