Customer Service Representative
Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky, within the hospitality industry. This contract-to-permanent role focuses on delivering exceptional reservation services while maintaining strong client relationships and adhering to travel policies. The ideal candidate will thrive in a fast-paced environment and ensure all requests are handled accurately and efficiently. $13/hr pay - 10 open seats - Mostly 2nd shift positions. Responsibilities: Handle reservation requests involving 1-10 room-nights, ensuring they align with client travel policies and preferences. Communicate professionally and promptly with clients to address outstanding requests and resolve any issues related to reservations. Research and select hotel options that meet client financial goals and travel guidelines, including per diem and mileage parameters. Accurately input reservation details into the system while maintaining data integrity. Demonstrate knowledge of hotel industry trends and regional markets to provide informed recommendations. Collaborate with account management and hotel network teams to identify preferred hotels for clients and enhance service offerings. Address and amend reservation changes such as extensions or early departures to ensure client satisfaction. Attend required training sessions, meetings, and events to stay updated on industry practices and company standards. Identify opportunities to offer clients in-network hotel options to optimize their experience. Ensure all deadlines are met and provide exceptional service that exceeds client expectations. Requirements: Proven ability to work effectively in a team-oriented environment while delivering high-quality customer service. Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation. Experience in customer service, call center operations, or client relations. Accurate data entry skills and attention to detail. Solid communication skills with the ability to address client needs professionally and efficiently. Familiarity with the hospitality industry and hotel reservation processes. Strong problem-solving skills and decision-making abilities. Capacity to adapt to changing business needs and handle varying workloads.
Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky, within the hospitality industry. This contract-to-permanent role focuses on delivering exceptional reservation services while maintaining strong client relationships and adhering to travel policies. The ideal candidate will thrive in a fast-paced environment and ensure all requests are handled accurately and efficiently. $13/hr pay - 10 open seats - Mostly 2nd shift positions. Responsibilities: Handle reservation requests involving 1-10 room-nights, ensuring they align with client travel policies and preferences. Communicate professionally and promptly with clients to address outstanding requests and resolve any issues related to reservations. Research and select hotel options that meet client financial goals and travel guidelines, including per diem and mileage parameters. Accurately input reservation details into the system while maintaining data integrity. Demonstrate knowledge of hotel industry trends and regional markets to provide informed recommendations. Collaborate with account management and hotel network teams to identify preferred hotels for clients and enhance service offerings. Address and amend reservation changes such as extensions or early departures to ensure client satisfaction. Attend required training sessions, meetings, and events to stay updated on industry practices and company standards. Identify opportunities to offer clients in-network hotel options to optimize their experience. Ensure all deadlines are met and provide exceptional service that exceeds client expectations. Requirements: Proven ability to work effectively in a team-oriented environment while delivering high-quality customer service. Strong proficiency in Microsoft Word, Excel, Outlook, and internet navigation. Experience in customer service, call center operations, or client relations. Accurate data entry skills and attention to detail. Solid communication skills with the ability to address client needs professionally and efficiently. Familiarity with the hospitality industry and hotel reservation processes. Strong problem-solving skills and decision-making abilities. Capacity to adapt to changing business needs and handle varying workloads.