Customer Service Representative
Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky. This is a contract to permanent position within the hospitality industry, offering an opportunity to make a meaningful impact by delivering exceptional service to clients. The ideal candidate will thrive in a fast-paced environment, effectively managing customer interactions and ensuring accurate reservations while maintaining clear and precise communication. Call center environment. Three weeks of training M-F 8-5. After training most shifts are second shift. This position pays $13/hr. Entry level call center position. Responsibilities: Manage inbound and outbound calls to meet departmental goals and deliver excellent service. Process reservations efficiently while adhering to established standards and expectations. Enter reservation details accurately into the system to ensure seamless operations. Address client issues with attention to detail, ensuring clear communication with both customers and internal departments. Use appropriate language and grammar when documenting client needs and resolving issues. Start tasks promptly and meet deadlines to maintain operational efficiency. Adapt to changing priorities and perform additional duties as assigned by management. Requirements: At least six months of experience in customer service or call center environments is preferred. Strong problem-solving abilities to address and resolve client concerns effectively. Excellent written and verbal communication skills to interact professionally with clients and team members. Proven ability to collaborate within a team-oriented environment. Familiarity with Microsoft Office programs, including Word, Excel, and Outlook, as well as internet navigation. Competence in navigating internal systems and tools to perform tasks efficiently. Ability to thrive in a fast-paced, dynamic work environment. Demonstrates reliability, punctuality, and a proactive approach to responsibilities.
Robert Half is looking for a dedicated customer service representative to join our team in Lexington-Fayette, Kentucky. This is a contract to permanent position within the hospitality industry, offering an opportunity to make a meaningful impact by delivering exceptional service to clients. The ideal candidate will thrive in a fast-paced environment, effectively managing customer interactions and ensuring accurate reservations while maintaining clear and precise communication. Call center environment. Three weeks of training M-F 8-5. After training most shifts are second shift. This position pays $13/hr. Entry level call center position. Responsibilities: Manage inbound and outbound calls to meet departmental goals and deliver excellent service. Process reservations efficiently while adhering to established standards and expectations. Enter reservation details accurately into the system to ensure seamless operations. Address client issues with attention to detail, ensuring clear communication with both customers and internal departments. Use appropriate language and grammar when documenting client needs and resolving issues. Start tasks promptly and meet deadlines to maintain operational efficiency. Adapt to changing priorities and perform additional duties as assigned by management. Requirements: At least six months of experience in customer service or call center environments is preferred. Strong problem-solving abilities to address and resolve client concerns effectively. Excellent written and verbal communication skills to interact professionally with clients and team members. Proven ability to collaborate within a team-oriented environment. Familiarity with Microsoft Office programs, including Word, Excel, and Outlook, as well as internet navigation. Competence in navigating internal systems and tools to perform tasks efficiently. Ability to thrive in a fast-paced, dynamic work environment. Demonstrates reliability, punctuality, and a proactive approach to responsibilities.