Job Title:
REMOTE/ HYBRID Customer Service Representative (Pharmacy related) Job Type:
Full-Time Location: Chesterfield, MO / Hybrid & REMOTE available after 30 day training Schedule:
40 hours per week (CST TIME) / day shift Compensation:
Up to $17.50-18 per hour
Job Summary
We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind.
This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance.
Key Responsibilities
Patient Support & Communication
Manage inbound and outbound calls in a professional and timely manner
Provide clear, empathetic communication while following established guidelines
Educate patients on prescriptions, pricing, and the ordering process
Identify patient needs and provide accurate solutions or alternatives
Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation
Accurately process prescription orders
Maintain detailed documentation of patient interactions in the system
Ensure compliance with company policies and procedures
Research and resolve order discrepancies or account concerns Performance & Team Collaboration
Meet individual and team qualitative and quantitative goals
Contribute to a collaborative, goal-oriented team environment
Participate in call quality reviews, coaching sessions, and feedback discussions
Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training
Attend training sessions to enhance product knowledge and service skills
Apply coaching and feedback to improve performance
Stay current on workflow updates, policy changes, and system enhancements Qualifications
Previous customer service or call center experience preferred
Strong phone presence and active listening skills
Excellent verbal communication skills with a professional and empathetic tone
Ability to multitask, prioritize responsibilities, and manage time effectively
Customer-focused mindset with adaptability to different personalities
Comfortable working in a performance-driven environment
Basic computer proficiency and accurate data entry skills Compensation & Benefits
Health, Dental, and Vision Insurance
401(k) with company matching
Paid Time Off and Holidays
Flexible Spending Account (FSA)
Employer-Paid Life Insurance
Ongoing Training & Development Programs Work Environment
Full-time position
In-office training required for a minimum of one month (if local)
Eligible for hybrid remote schedule after successful completion of training (typically 90 days)
If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today.
#LDTA
REMOTE/ HYBRID Customer Service Representative (Pharmacy related) Job Type:
Full-Time Location: Chesterfield, MO / Hybrid & REMOTE available after 30 day training Schedule:
40 hours per week (CST TIME) / day shift Compensation:
Up to $17.50-18 per hour
Job Summary
We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind.
This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance.
Key Responsibilities
Patient Support & Communication
Manage inbound and outbound calls in a professional and timely manner
Provide clear, empathetic communication while following established guidelines
Educate patients on prescriptions, pricing, and the ordering process
Identify patient needs and provide accurate solutions or alternatives
Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation
Accurately process prescription orders
Maintain detailed documentation of patient interactions in the system
Ensure compliance with company policies and procedures
Research and resolve order discrepancies or account concerns Performance & Team Collaboration
Meet individual and team qualitative and quantitative goals
Contribute to a collaborative, goal-oriented team environment
Participate in call quality reviews, coaching sessions, and feedback discussions
Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training
Attend training sessions to enhance product knowledge and service skills
Apply coaching and feedback to improve performance
Stay current on workflow updates, policy changes, and system enhancements Qualifications
Previous customer service or call center experience preferred
Strong phone presence and active listening skills
Excellent verbal communication skills with a professional and empathetic tone
Ability to multitask, prioritize responsibilities, and manage time effectively
Customer-focused mindset with adaptability to different personalities
Comfortable working in a performance-driven environment
Basic computer proficiency and accurate data entry skills Compensation & Benefits
Health, Dental, and Vision Insurance
401(k) with company matching
Paid Time Off and Holidays
Flexible Spending Account (FSA)
Employer-Paid Life Insurance
Ongoing Training & Development Programs Work Environment
Full-time position
In-office training required for a minimum of one month (if local)
Eligible for hybrid remote schedule after successful completion of training (typically 90 days)
If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today.
#LDTA