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Salesforce Service Cloud

TechDigital Corporation, Alameda, California, United States, 94501

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Salesforce Service Cloud Business Analyst

A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases. Works with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement.