This role is based in our Michigan region and will require some travel. This role is open due to our expanding growth!
The Area Director coaches, develops and inspires General Managers (GM) to create Community and live the Cooper’s Hawk values. Responsible for the overall region’s success through monthly financial and operational goals. Partners closely with Area Culinary Manager to lead managers, increase sales and build internal relationships. Ensures food and service standards are being always executed. Sets and achieves personal and team developmental goals. Responsible for regional compliance with company policies, safety and labor laws. Focuses on strategy to drive operational excellence and act as a Cooper’s Hawk brand ambassador. Ensures restaurants are maintained in like-new condition; addresses safety issues and sanitation scores in a timely manner.
Compensation range: $120,000-140,000 per year plus bonus. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
What You’ll Get:
- Incredible Discounts:
- Monthly Dining Allowance
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts- Health and Dependent Care
- Health Savings Account
- Long-Term Disability; Voluntary Short-Term Disability
- Basic Life and AD&D Insurance (with option to purchase additional coverage)
- Paid Parental Leave
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Paid Time Off
- Milestones Recognition Program
- Complimentary Gym Membership in RSC Building
- Hybrid Work Week (3 days in office, 2 days remote, depending on role)
Responsibilities
- Oversees 4-9 restaurant operations within a region
- Holds GMs accountable for the overall success and results of the wine club community
- Takes steps to ensure financial metrics are met; analyzes sales and financial reporting and conducts P&L analysis meetings with each GM weekly to respond to negative variances or trends
- Manages people and assigned operating systems:
- Verifies restaurants are appropriately staffed and training dollars are within budget
- Approves salaried management hiring decisions and recommends compensation package
- Ensures GMs develop managers to execute their responsibilities and effectively manage departments
- Effectively operates computer systems and utilizes technology
- Training programs are verified, and service reports (NBA’s, mystery shop and guest service) are reviewed and discussed; operational checklists including safety and sanitation audits are completed and documented
- Strategically navigates through challenges that occur in the restaurants; investigates and reports pertinent employee relations information to Human Resources and VP of Operations
- Disciplinary action is handled in a timely appropriate manner and fairly and consistently applies; ensures Hot Schedules is being used consistently for documentation and communication with team members
- Delegates effectively and communicates concise and important information in the restaurants
- Mentors, coaches and develops:
- Educates restaurant management on budget and procedures to achieve Wine Club sales target and understand financial tools
- Focuses on successful development of GMs and the Management Team by consistently using leadership competencies, IPCs, performance appraisals and succession planning
- Represents Cooper’s Hawk vision and values and creates a respectful, positive and professional work environment
- Encourages GMs to recognize exceptional service and teamwork; shares best practices on weekly GM calls
- Verifies operational decisions are in alignment with company culture and values and challenges managers to find ways to create Community with team members and have fun at work
Ideal Candidate Qualifications
- 2-4 years of multi-unit management experience in high volume, full-service restaurant or retail industry
- Minimum 1 years of experience as a Senior General Manager with Cooper’s Hawk or 5 years of GM experience
- Excellent verbal and written communication skills
- Ability to read, understand and communicate in English
- Demonstrates strong intrapersonal skills and advanced understanding of compliance, risk, employment laws and Company policies
- Extensive knowledge of food, safety and service standards
- Commitment to creating Community with team members and Guests
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Preferred certifications include ServSafe and state/local licensing requirements
- 80% travel required
Cooper's Hawk Winery & Restaurants is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's face, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highly of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.
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