Customer Service Representative - Bilingual Urdu/English
Special Touch Home Care Services, Inc., New York, NY, United States
Overview
Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you.
Responsibilities
- Assist consumers, personal assistants, and designated representatives with inquiries and support.
- Guide individuals through accurate registration and application completion.
- Provide status updates and resolve pending documentation issues.
- Respond to incoming calls with friendly, helpful service.
- Maintain accurate records of all interactions and documents.
- Collaborate with internal departments to ensure smooth processing and resolution.
Experience
- Prior customer service or related experience preferred.
- Comfortable using computer systems for data entry and record management.
- Strong typing skills and attention to detail.
- Excellent verbal and written communication; able to engage effectively with customers.
- Positive attitude; able to work well under pressure in a dynamic office environment.
Qualifications
- High school diploma or equivalent (required).
- 1+ year of customer service or administrative experience (healthcare preferred).
- Fluent in Urdu and English (spoken and written).
- Strong organizational and multitasking skills in a fast-paced setting.
Base pay range
$19.50/hr - $19.50/hr
What We Offer
- $19.50/hour.
- 35–39 hours/week.
- Room for growth — we promote from within.
- Individual medical insurance after probationary period (minimal employee contribution).
- 3+ weeks PTO.
- Bonuses.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitals and Health Care