Customer Service Representative - Bilingual (Spanish & English)
ISG, Boca Raton, FL, United States
Bilingual Customer Service Representative (Spanish & English)
Full-Time • Boca Raton, FL
ISG has been creating winning experiences over the phone for more than a decade. 100% US-based, our inbound sales center implements a highly measured approach to partner consumers with the best services available based on their needs, completing the customer acquisition journey.
Job Description ISG is looking for a Bilingual Customer Service Representative that is primarily responsible for handling inbound inquiries, providing feedback, and resolving customer concerns.
Key Responsibilities
Provides timely and accurate information to incoming customer order status and product knowledge requests
Works closely with customer service leadership to resolve caller inquiries
Provides timely feedback to leadership regarding service failures or caller inquiries
Partners with the sales team to meet and exceed customer’s service expectations
Responsible for all other customer service tasks assigned, as needed
Benefits
Comprehensive benefits program that includes Medical, Dental, Vision, Employer-Paid Life/AD&D Insurance, and Long-term disability, an array of voluntary insurances, Flexible Spending Accounts (FSAs), and PTO
Discounts; Childcare, pet insurance, gym memberships, meal delivery services, travel and more…
Professional development opportunities through our Emerging Leaders Program
Employee Assistance Program
Job Requirements
Must possess exceptional verbal and written communication skills in English & Spanish
Complete a Drug Screen and Background TestMust be flexible, detail-oriented, and comfortable in a fast-paced environment
Excellent organizational and time-management skills
ISG is an Equal Opportunity Employer (EOE).
New Headquarters Update ISG relocated its headquarters to its brand-new, state-of-the-art facility at 5900 Broken Sound Parkway NW in Boca Raton. This modern, 80,000 sq. ft. space will comfortably house our continuously growing employee base. From spacious cafés to engaging break‑out rooms, this building has everything—and more!
#J-18808-Ljbffr
ISG has been creating winning experiences over the phone for more than a decade. 100% US-based, our inbound sales center implements a highly measured approach to partner consumers with the best services available based on their needs, completing the customer acquisition journey.
Job Description ISG is looking for a Bilingual Customer Service Representative that is primarily responsible for handling inbound inquiries, providing feedback, and resolving customer concerns.
Key Responsibilities
Provides timely and accurate information to incoming customer order status and product knowledge requests
Works closely with customer service leadership to resolve caller inquiries
Provides timely feedback to leadership regarding service failures or caller inquiries
Partners with the sales team to meet and exceed customer’s service expectations
Responsible for all other customer service tasks assigned, as needed
Benefits
Comprehensive benefits program that includes Medical, Dental, Vision, Employer-Paid Life/AD&D Insurance, and Long-term disability, an array of voluntary insurances, Flexible Spending Accounts (FSAs), and PTO
Discounts; Childcare, pet insurance, gym memberships, meal delivery services, travel and more…
Professional development opportunities through our Emerging Leaders Program
Employee Assistance Program
Job Requirements
Must possess exceptional verbal and written communication skills in English & Spanish
Complete a Drug Screen and Background TestMust be flexible, detail-oriented, and comfortable in a fast-paced environment
Excellent organizational and time-management skills
ISG is an Equal Opportunity Employer (EOE).
New Headquarters Update ISG relocated its headquarters to its brand-new, state-of-the-art facility at 5900 Broken Sound Parkway NW in Boca Raton. This modern, 80,000 sq. ft. space will comfortably house our continuously growing employee base. From spacious cafés to engaging break‑out rooms, this building has everything—and more!
#J-18808-Ljbffr