Director, Business Process Outsourcing

Director, Business Process Outsourcing page is loaded## Director, Business Process Outsourcinglocations: Rockwall, TXtime type: Full timeposted on: Posted Todayjob requisition id: R7803*We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.*Must be eligible to work in the United States without the need for work visa or residency sponsorship.**Our Newest Opportunity:****Position Summary**The Director of Business Process Outsourcing (BPO) is responsible for the strategic oversight, governance, and performance management of outsourced operations across Finance, Treasury, Tax, Payroll, Benefits, and Human Resources. This role ensures BPO partners deliver high-quality, compliant, and cost-effective services while continuously improving efficiency, scalability, and employee/client experience.The Director serves as the primary point of accountability for BPO relationships, aligning outsourced services with organizational objectives, regulatory requirements, and service standards. This role works cross-functionally with internal leaders to drive process optimization, manage risk, and enable operational excellence.**Key Responsibilities****BPO Strategy & Governance*** Define and execute the enterprise BPO strategy across Finance, Treasury, Tax, Payroll, Benefits, and HR* Establish governance frameworks, service models, escalation paths, and performance standards for all BPO engagements* Ensure alignment between BPO services and business priorities, growth plans, and operating models**Vendor & Relationship Management*** Serve as the primary relationship owner for BPO partners internally and externally* Represent the PEO in contract negotiations, renewals, and scope management* Monitor adherence to SLAs, KPIs, compliance requirements, and contractual obligations* Drive accountability through structured governance forums, QBRs, and executive reviews**Operational Oversight & Performance Management*** Oversee day-to-day BPO performance across functional areas* Identify service gaps, root causes, and improvement opportunities* Ensure consistent service quality, accuracy, timeliness, and issue resolution* Partner with internal stakeholders to manage demand, volumes, and capacity planning**Risk, Compliance & Controls*** Ensure outsourced processes comply with regulatory, audit, and internal control requirements* Oversee data security, privacy, and confidentiality controls across BPO environments**Process Improvement & Transformation*** Drive continuous improvement, automation, and standardization across outsourced processes* Support system implementations, integrations, and transitions impacting BPO operations* Lead BPO transitions, expansions, or restructures, ensuring minimal disruption to business operations**Financial Management & Reporting*** Own BPO budgets, cost management, and value realization* Track and report on cost savings, efficiency gains, and performance outcomes* Develop executive-level reporting and insights on BPO effectiveness**Stakeholder Partnership*** Act as a trusted advisor to Finance, HR, Payroll, Benefits, and Operations leaders* Translate business needs into clear BPO requirements and execution plans* Communicate performance, risks, and improvement initiatives to senior leadership**Qualifications Required*** Bachelor’s degree in Business, Finance, Accounting, HR, Operations, or a related field* 8+ years of experience in BPO management, shared services, or operational leadership* Proven experience managing multi-functional BPO operations (Finance and/or HR preferred)* Strong understanding of SLAs, KPIs, governance models, and vendor management* Experience navigating regulated environments with strong compliance and control requirements**Preferred*** MBA or advanced degree* Experience overseeing payroll, benefits, tax, or treasury outsourcing* Background in large-scale transformations, system implementations, or process re-engineering* Familiarity with global or multi-region BPO delivery models**Key Competencies*** Strategic thinking and operational execution* Vendor negotiation and relationship management* Risk management and controls orientation* Data-driven decision making* Cross-functional influence and executive communication* Change leadership and continuous improvement mindset**Success Measures*** SLA and KPI performance across all BPO partners* Reduction in operational risk, errors, and escalations* Cost efficiency and value realization from BPO engagements* Stakeholder satisfaction and service consistency* Successful transitions, integrations, and process improvementstbdOneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel **seen, valued, respected, and supported** is fundamental to our core values and business goals.OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked .Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry (or ‘ban the box’) laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.*In short, we believe in hiring the most qualified applicant for the position, regardless of background.*If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence (AI) technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.Thank you for your interest in joining the OneDigital team!### WHAT WE DOWe arein the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across
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