Director of Front Office at InterContinental Washington DC - The Wharf

About IHG Hotels & Resorts

IHG Hotels & Resorts is one of the world’s leading hotel and resort companies, operating 19 brands globally. Our purpose – True Hospitality for Good – is embodied in every collection, from luxury to lifestyle, delivering unforgettable experiences in over 430 hotels and resorts across 100 countries.

About the Hotel

The InterContinental Washington D.C. – The Wharf is a luxurious destination on the Potomac River, blending contemporary style with historic maritime heritage. Guests enjoy waterfront views, a seasonal rooftop pool, a full‑service spa, and curated resort amenities in the vibrant Wharf neighborhood.

Director of Front Office – Position Summary

Our guests’ memorable experiences begin with the Front Office. The Director of Front Office drives exceptional first impressions, overseeing registration, reservations, porter and concierge services, and ensuring seamless guest interactions.

Responsibilities

• Manage and coach the front office team to deliver memorable guest experiences and the warmest of welcomes
• Engage with guests to build personal relationships and remedy any complaints
• Conduct regular front office inspections to guarantee compelling first impressions
• Assist in budgeting and identify new revenue opportunities from walk‑ins and front desk upsells
• Train team members on PBX procedures and lead during emergencies or crises
• Report to the Director of Rooms and manage a diverse front desk team across multiple specialisms

Qualifications & Experience

• Bachelor’s degree or higher in Hotel Management, Business Administration, or equivalent
• Minimum of 3 years’ Front Office or Guest Service experience, including management responsibilities
• Fluent in English; other languages are a plus

Compensation & Benefits

Salary: $85,000.00 – $90,000.00 (annual, commensurate with experience and location). The range may be adjusted at management discretion. Bonus pay is also available.

Benefits include paid time off, medical/dental/vision insurance, a 401(k) plan and a wide range of other perks such as extensive room discounts, comprehensive training, and wellness support through the myWellbeing framework.

Equal Employment Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. We promote a culture of trust, support and acceptance, welcoming diverse backgrounds, experiences and perspectives.

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