Customer Service Representative - Decatur, IL
Tech24, Decatur, IL, United States
Customer Service Representative
Eichenauer Services
A Tech24 Company Location: Decatur, IL Compensation Range: $19-$25/hr Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect: Weekly Pay
Reliable pay, every week Fully Equipped for Success
Company computer and equipment provided Work-Life Balance
Generous paid time off, paid holidays, and your birthday off Comprehensive Benefits
Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire) Company-Paid Protection
Long-term disability and basic life insurance at no cost to you Retirement Planning Made Easy
401(k) with company match and immediate vesting Employee Assistance Program (EAP)
Free, confidential counseling and support for you and your family, including financial and legal resources About the Center
The Eichenauer Service Center - A Tech24 Company, proudly serves Decatur and the greater Central Illinois market with nearly 80 years of trusted industry experience. Founded in 1946, Eichenauer Services has been a cornerstone of the commercial foodservice equipment service community, building a strong reputation for technical expertise, reliable support, and deep customer relationships throughout the region. For decades, Eichenauer has provided dependable commercial kitchen equipment repair, installation, and preventive maintenance to restaurants, healthcare providers, schools, manufacturing dining facilities, and hospitality operations. Our experienced technicians specialize in servicing a wide range of equipment
from commercial refrigeration and hot-side cooking systems to HVAC and specialty foodservice equipment
helping customers minimize downtime and keep operations running smoothly. Now backed by the national strength and expanded resources of Tech24, Eichenauer Services continues its legacy of service excellence with enhanced technical capabilities, training, and support. While part of a larger network, the Decatur team remains deeply rooted in the values and commitment to quality that have defined the company since 1946. Position Summary
As part of the Eichenauer team and broader Tech24 network, the customer service representative is the first point of contact for our customers and a critical part of our service operations team. This role supports technicians, dispatch, and leadership by coordinating service requests, communicating with customers, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering exceptional customer service experience while helping keep field operations running smoothly. Key Responsibilities
Answer inbound customer calls and respond to service inquiries in a professional and timely manner Create, update, and manage service work orders in the system Access and manage vendor portal systems to retrieve service requests, update job statuses, submit required documentation, and ensure compliance with customer requirements Schedule and coordinate service calls with technicians and dispatch Communicate appointment confirmations, updates, and follow-ups with customers Process parts orders, invoices, and documentation accurately Maintain organized records and ensure date accuracy Support technicians and internal teams with administrative tasks as needed Provide solution-oriented customer service while maintaining professionalism and urgency Qualifications
1-3 years of customer service or administrative experience (service industry experience preferred) Strong communication skills - both verbal and written Excellent organizational and multitasking abilities Ability to prioritize in a fast-paced environment Comfortable working with service software, Microsoft Office, and data entry systems Team-oriented mindset with a proactive, problem-solving attitude Compensation Transparency
The advertised pay range for this position is [$19-$25 per hour]. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Eichenauer Services
A Tech24 Company Location: Decatur, IL Compensation Range: $19-$25/hr Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect: Weekly Pay
Reliable pay, every week Fully Equipped for Success
Company computer and equipment provided Work-Life Balance
Generous paid time off, paid holidays, and your birthday off Comprehensive Benefits
Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire) Company-Paid Protection
Long-term disability and basic life insurance at no cost to you Retirement Planning Made Easy
401(k) with company match and immediate vesting Employee Assistance Program (EAP)
Free, confidential counseling and support for you and your family, including financial and legal resources About the Center
The Eichenauer Service Center - A Tech24 Company, proudly serves Decatur and the greater Central Illinois market with nearly 80 years of trusted industry experience. Founded in 1946, Eichenauer Services has been a cornerstone of the commercial foodservice equipment service community, building a strong reputation for technical expertise, reliable support, and deep customer relationships throughout the region. For decades, Eichenauer has provided dependable commercial kitchen equipment repair, installation, and preventive maintenance to restaurants, healthcare providers, schools, manufacturing dining facilities, and hospitality operations. Our experienced technicians specialize in servicing a wide range of equipment
from commercial refrigeration and hot-side cooking systems to HVAC and specialty foodservice equipment
helping customers minimize downtime and keep operations running smoothly. Now backed by the national strength and expanded resources of Tech24, Eichenauer Services continues its legacy of service excellence with enhanced technical capabilities, training, and support. While part of a larger network, the Decatur team remains deeply rooted in the values and commitment to quality that have defined the company since 1946. Position Summary
As part of the Eichenauer team and broader Tech24 network, the customer service representative is the first point of contact for our customers and a critical part of our service operations team. This role supports technicians, dispatch, and leadership by coordinating service requests, communicating with customers, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering exceptional customer service experience while helping keep field operations running smoothly. Key Responsibilities
Answer inbound customer calls and respond to service inquiries in a professional and timely manner Create, update, and manage service work orders in the system Access and manage vendor portal systems to retrieve service requests, update job statuses, submit required documentation, and ensure compliance with customer requirements Schedule and coordinate service calls with technicians and dispatch Communicate appointment confirmations, updates, and follow-ups with customers Process parts orders, invoices, and documentation accurately Maintain organized records and ensure date accuracy Support technicians and internal teams with administrative tasks as needed Provide solution-oriented customer service while maintaining professionalism and urgency Qualifications
1-3 years of customer service or administrative experience (service industry experience preferred) Strong communication skills - both verbal and written Excellent organizational and multitasking abilities Ability to prioritize in a fast-paced environment Comfortable working with service software, Microsoft Office, and data entry systems Team-oriented mindset with a proactive, problem-solving attitude Compensation Transparency
The advertised pay range for this position is [$19-$25 per hour]. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.