Customer Service Representative l – Part-Time
City of Fort Worth, Fort Worth, TX, United States
Pay Range: $18.00 – $21.31/hr. Workdays & Hours: Part-time hours may vary depending on the season. Schedule will be determined with supervisor. Job Posting Closing on: Monday, March 2, 2026
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
Customer Service Rep I
A Customer Service Rep I job is available with the City of Fort Worth Park & Recreation Contract Management Division. This detail-oriented professional will assist the department with Customer Support needs for the general public. Minimum Qualifications
High School Diploma or GED Preferred Qualifications
Valid Driver’s license Two years of experience in customer service or front-facing customer service. Knowledge of Microsoft Office Suite and usage of online software Experience managing incoming emails and resource calendars Working knowledge of ActiveNet or comparable reservation system Job Responsibilities
Customer Service Support: answering general inquiries from the public (email, phone, in-person as needed). Perform monetary intakes and process online payments. Performs a wide variety of clerical and word processing duties such as heavy telephone and over the counter interaction with external and internal parties, processing paperwork and entering data into various City databases. Assist with administrative needs related to park reservations Reconciling fees, review general park reservation permits, and conduct compliance reviews with regard to customer liability waivers Interpret, apply, and respond to park requests, policies and procedures from the public Participate in rotating weekend coverage: serve as liaison to notify other departments, supervisors, etc. of maintenance, emergency, and/or enforcement needs Maintaining and updating systems: verifying customer account information, record keeping and/or obtaining required documentation needed for reservations, to include insurance, emergency plans, site plans, and parking plans Establish and maintain effective working and community partner relationships. Communicate clearly and effectively, both orally and in writing Interpret and explain City policies and procedures Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensure all behaviors comply with City Personnel Rules and Regulations Performs other duties as required, to include special projects Physical Demands and Working Conditions
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. Apply Now! Come be part of something special in Fort Worth. City of Fort Worth
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A Customer Service Rep I job is available with the City of Fort Worth Park & Recreation Contract Management Division. This detail-oriented professional will assist the department with Customer Support needs for the general public. Minimum Qualifications
High School Diploma or GED Preferred Qualifications
Valid Driver’s license Two years of experience in customer service or front-facing customer service. Knowledge of Microsoft Office Suite and usage of online software Experience managing incoming emails and resource calendars Working knowledge of ActiveNet or comparable reservation system Job Responsibilities
Customer Service Support: answering general inquiries from the public (email, phone, in-person as needed). Perform monetary intakes and process online payments. Performs a wide variety of clerical and word processing duties such as heavy telephone and over the counter interaction with external and internal parties, processing paperwork and entering data into various City databases. Assist with administrative needs related to park reservations Reconciling fees, review general park reservation permits, and conduct compliance reviews with regard to customer liability waivers Interpret, apply, and respond to park requests, policies and procedures from the public Participate in rotating weekend coverage: serve as liaison to notify other departments, supervisors, etc. of maintenance, emergency, and/or enforcement needs Maintaining and updating systems: verifying customer account information, record keeping and/or obtaining required documentation needed for reservations, to include insurance, emergency plans, site plans, and parking plans Establish and maintain effective working and community partner relationships. Communicate clearly and effectively, both orally and in writing Interpret and explain City policies and procedures Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensure all behaviors comply with City Personnel Rules and Regulations Performs other duties as required, to include special projects Physical Demands and Working Conditions
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. Apply Now! Come be part of something special in Fort Worth. City of Fort Worth
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