Customer Service Representative

Customer Service Representative
Dayton, OH | On-site
$50k- $60k

Position Summary

The Customer Service Representative is the primary point of contact for customers in a fast-paced manufacturing environment. The Customer Service Representative collaborates closely with sales and production teams to ensure smooth communication and successful order fulfillment from start to finish.

Key Responsibilities of Customer Service Representative

• Serve as the main customer contact via phone and email

• Manage and monitor the full order cycle from order entry through delivery

• Coordinate with sales to confirm pricing, specifications, and timelines

• Work with production to support scheduling and on-time fulfillment

• Provide order status updates and resolve customer inquiries or issues

• The Customer Service Representative will maintain accurate order records and documentation

Qualifications of Customer Service Representative

• 2+ years of experience as a Customer Service Representative, preferably in manufacturing

• Strong communication and organizational skills

• Ability to manage multiple priorities in a deadline-driven environment

• Experience with ERP or order management systems preferred