Account Specialist

Job Title
Account Specialist

Job Summary
The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer’s operational experience at RevSpring.
RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.
Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse teams.

Essential Functions

Establish strong and proactive relationships with customers

Be the voice of the customer inside RevSpring

Ensure barriers to customer success are removed

Gather customer requirements, work with technical teams, and implement customer changes

Problem solving

Provide consultation to customers on solution best practices

Manage support tickets for the customer

Maintain working knowledge of RevSpring services and products

Success In Role Looks Like

Manages strong support relationship and takes pride in delighting customers

Clear and unambiguous communication for change requests and customer needs to internal teams

Ability to learn a growing portfolio of RevSpring products

Outstanding internal partner to cross‑functional technical teams

Minimum Requirements

Demonstrated competency in customer management

Attention to detail

Ability to work independently and in a team environment

Solid technical aptitude with a desire to learn

Excellent interpersonal skills

Excellent verbal and written communication skills

Ability to organize and multi-task job responsibilities effectively

Proven commitment to providing excellent customer service

Education: Bachelor’s Degree or equivalent work experience.

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