Customer Service Sales Support
Essential Sealing Products Inc, Chagrin Falls, OH, United States
Essential Sealing Products, Inc.
is a growing gasket manufacturing and industrial sealing solutions provider serving OEM and industrial customers across multiple industries. We pride ourselves on fast response, technical expertise, and reliable delivery — and we’re looking for a driven Customer Service / Sales Support Specialist to help us continue that growth.
Position Summary This role serves as a key link between customers, sales, and production — handling quotes, order processing, and account support for custom and standard gasket products. Ideal candidates are detail-oriented, responsive, and comfortable working in a fast-paced manufacturing environment.
What You’ll Do
Respond to customer inquiries on pricing, orders, and delivery timelines
Prepare and follow up on quotes for custom and standard products
Enter and verify orders in ERP system with high accuracy
Coordinate with production, purchasing, and quality teams to meet customer needs
Maintain customer drawings, specifications, and order records
Proactively communicate updates and resolve issues quickly
What We’re Looking For
2+ years in customer service, inside sales, or sales support in
manufacturing or industrial distribution
preferred
Strong attention to detail and organization
Clear, professional communication skills
ERP and Microsoft Office experience
Ability to manage multiple priorities and deadlines
$55,000 – $65,000 base salary
(tuned to Northeast Ohio manufacturing market)
Annual performance bonus tied to quote conversion, order accuracy, and team revenue goals
Typical bonus range:
$2,000 – $6,000 annually
Health, dental, and vision insurance
Paid time off + company holidays
401(k) with company match
Stable manufacturing environment with
clear growth path into Inside Sales or Account Management
#J-18808-Ljbffr
is a growing gasket manufacturing and industrial sealing solutions provider serving OEM and industrial customers across multiple industries. We pride ourselves on fast response, technical expertise, and reliable delivery — and we’re looking for a driven Customer Service / Sales Support Specialist to help us continue that growth.
Position Summary This role serves as a key link between customers, sales, and production — handling quotes, order processing, and account support for custom and standard gasket products. Ideal candidates are detail-oriented, responsive, and comfortable working in a fast-paced manufacturing environment.
What You’ll Do
Respond to customer inquiries on pricing, orders, and delivery timelines
Prepare and follow up on quotes for custom and standard products
Enter and verify orders in ERP system with high accuracy
Coordinate with production, purchasing, and quality teams to meet customer needs
Maintain customer drawings, specifications, and order records
Proactively communicate updates and resolve issues quickly
What We’re Looking For
2+ years in customer service, inside sales, or sales support in
manufacturing or industrial distribution
preferred
Strong attention to detail and organization
Clear, professional communication skills
ERP and Microsoft Office experience
Ability to manage multiple priorities and deadlines
$55,000 – $65,000 base salary
(tuned to Northeast Ohio manufacturing market)
Annual performance bonus tied to quote conversion, order accuracy, and team revenue goals
Typical bonus range:
$2,000 – $6,000 annually
Health, dental, and vision insurance
Paid time off + company holidays
401(k) with company match
Stable manufacturing environment with
clear growth path into Inside Sales or Account Management
#J-18808-Ljbffr