Customer Service Representative
Addison Group, Buffalo Grove, IL, United States
Job Title:
Customer Service Representative
Industry:
Manufacturing
Pay:
$55,000–$58,000 annually
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.
Job Description: The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands‑on environment.
Key Responsibilities:
Serve as a primary point of contact for customers via phone and email
Accurately enter and manage customer orders across multiple systems
Track orders through completion, ensuring all required details are finalized
Proactively identify and resolve missing or incorrect order information
Support the inside sales team with quotes, contracts, and follow‑ups
Manage shared inboxes and prioritize incoming requests
Deliver consistent, professional service to build strong customer relationships
Qualifications:
High school diploma required
2-3 years customer service or order processing experience required
Experience in a manufacturing or product-based environment strongly preferred
Strong phone presence and written communication skills
High attention to detail with comfort performing manual data entry
Ability to work across multiple systems and platforms
Comfortable working in a small office and wearing multiple hats
Strong critical‑thinking skills and ability to move tasks through completion
Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunch
Dress Code: Business casual
Supportive, team‑oriented office culture
High-impact role with visibility across the organization
Comprehensive benefits package and paid time off
Long-term stability with a growing organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Customer Service Representative
Industry:
Manufacturing
Pay:
$55,000–$58,000 annually
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.
Job Description: The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands‑on environment.
Key Responsibilities:
Serve as a primary point of contact for customers via phone and email
Accurately enter and manage customer orders across multiple systems
Track orders through completion, ensuring all required details are finalized
Proactively identify and resolve missing or incorrect order information
Support the inside sales team with quotes, contracts, and follow‑ups
Manage shared inboxes and prioritize incoming requests
Deliver consistent, professional service to build strong customer relationships
Qualifications:
High school diploma required
2-3 years customer service or order processing experience required
Experience in a manufacturing or product-based environment strongly preferred
Strong phone presence and written communication skills
High attention to detail with comfort performing manual data entry
Ability to work across multiple systems and platforms
Comfortable working in a small office and wearing multiple hats
Strong critical‑thinking skills and ability to move tasks through completion
Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunch
Dress Code: Business casual
Supportive, team‑oriented office culture
High-impact role with visibility across the organization
Comprehensive benefits package and paid time off
Long-term stability with a growing organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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