Commercial Truck Fleet Rental Account Manager
Ryder System, Inc., Saint Louis, MO, United States
Summary
The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly supports the commercial rental and trailer services product lines. It will increase Ryder’s rental sales presence in the BU, ensuring the generation of profitable new accounts while retaining existing accounts. The end result should be pure rental revenue growth, improved profitability and improved Return on Assets. In addition, given lease conversion quotas, the position should provide additional lease sales filters for the organization, improving the lease sales productivity and performance for the Lease Sales organization.
Job Description Works in St. Louis, MO (surrounding areas; mileage reimbursed).
Compensation Base Salary: $45,000 + performance‑based uncapped commission. Anticipated total compensation: $70,000. Market potential for a sales‑focused individual: $90,000 – $100,000 per year.
Essential Functions
SALES: Develop leads through cold calls, telephone solicitation and customer visits. Use product knowledge to assess customer needs, develop a proposal, and work with rental operations to ensure equipment availability. Responsible for marketing at the branch level and ensuring rental sales representatives are skilled in telemarketing to prospective and current customers. SCOPE OF DECISION MAKING: Contact decision makers, develop competitive proposals, and train RSR in proper phone skills and marketing techniques.
CUSTOMER RETENTION: Maintain contact with customers through multiple visits and phone calls. Ensure quality service by effectively handling complaints and staying abreast of customer needs and long‑term rentals. SCOPE OF DECISION MAKING: Retain customers in a price‑competitive market and schedule retention visits to long‑term rental customers.
TIME ADMINISTRATION: Develop proposals and contracts; maintain customer files and prepare follow‑up correspondence. Coordinate with other BU departments, maintain FIS integrity in the DPS system, administer credit approval and collections, manage maintenance status, and update scheduling.
SCOPE OF DECISION MAKING: Follow up within a specific timeframe, comply with company procedures, and diplomatically collect past‑due receivables.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills.
Ability to build strong customer relationships.
Work independently with minimal supervision.
High energy, self‑directed, self‑motivated, and able to work as part of a team.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Capable of multi‑tasking, highly organized, with excellent time management skills.
Highly thorough and dependable.
Committed to good ethical business practices.
Maintains a high degree of professionalism.
Ability to create and maintain professional relationships within all levels of the organization.
Detail oriented with excellent follow‑up practices.
Qualifications
Bachelor’s degree required in Marketing or 5 years equivalent job‑related experience.
One (1) year or more sales experience or equivalent sales training required.
Three (3) years or more sales experience preferred.
One (1) year or more industry experience preferred.
Job Category Outside Sales
Benefits Comprehensive health and welfare benefits: medical, prescription, dental, vision, life and disability insurance. Paid vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) plan.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other factors, or status as a qualified individual with a disability.
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Job Description Works in St. Louis, MO (surrounding areas; mileage reimbursed).
Compensation Base Salary: $45,000 + performance‑based uncapped commission. Anticipated total compensation: $70,000. Market potential for a sales‑focused individual: $90,000 – $100,000 per year.
Essential Functions
SALES: Develop leads through cold calls, telephone solicitation and customer visits. Use product knowledge to assess customer needs, develop a proposal, and work with rental operations to ensure equipment availability. Responsible for marketing at the branch level and ensuring rental sales representatives are skilled in telemarketing to prospective and current customers. SCOPE OF DECISION MAKING: Contact decision makers, develop competitive proposals, and train RSR in proper phone skills and marketing techniques.
CUSTOMER RETENTION: Maintain contact with customers through multiple visits and phone calls. Ensure quality service by effectively handling complaints and staying abreast of customer needs and long‑term rentals. SCOPE OF DECISION MAKING: Retain customers in a price‑competitive market and schedule retention visits to long‑term rental customers.
TIME ADMINISTRATION: Develop proposals and contracts; maintain customer files and prepare follow‑up correspondence. Coordinate with other BU departments, maintain FIS integrity in the DPS system, administer credit approval and collections, manage maintenance status, and update scheduling.
SCOPE OF DECISION MAKING: Follow up within a specific timeframe, comply with company procedures, and diplomatically collect past‑due receivables.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Strong verbal and written communication skills.
Ability to build strong customer relationships.
Work independently with minimal supervision.
High energy, self‑directed, self‑motivated, and able to work as part of a team.
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Capable of multi‑tasking, highly organized, with excellent time management skills.
Highly thorough and dependable.
Committed to good ethical business practices.
Maintains a high degree of professionalism.
Ability to create and maintain professional relationships within all levels of the organization.
Detail oriented with excellent follow‑up practices.
Qualifications
Bachelor’s degree required in Marketing or 5 years equivalent job‑related experience.
One (1) year or more sales experience or equivalent sales training required.
Three (3) years or more sales experience preferred.
One (1) year or more industry experience preferred.
Job Category Outside Sales
Benefits Comprehensive health and welfare benefits: medical, prescription, dental, vision, life and disability insurance. Paid vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) plan.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other factors, or status as a qualified individual with a disability.
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