Salesforce Business Analyst ( FSL Expert)
Omniskope, Inc, Des Moines, IA, United States
We are seeking a high-caliber Senior Salesforce Business Analyst with deep expertise in Field Service Lightning (FSL) to join our team in St. Louis. You will act as the strategic bridge between our business operations and technical execution, optimizing complex field service workflows. This is an expert-level role requiring a candidate who doesn't just "know" Salesforce but understands how to architect field service solutions that drive tangible ROI and operational excellence.
Responsibilities :
Lead the discovery and design of complex Field Service processes, including advanced scheduling, dispatch logic, and mobile workforce optimization.
Facilitate high-level workshops with stakeholders to capture business needs, translating them into detailed user stories, process maps, and functional specifications.
Map "As-Is" and "To-Be" business processes, specifically focusing on Work Order management, Service Appointments, Inventory/Asset management, and Preventive Maintenance.
Collaborate with architects to ensure FSL configurations (Scheduling Policies, Service Objectives, and Work Types) align with business KPIs.
Optimize the Dispatcher Console and Gantt configurations to ensure efficient routing and resource utilization.
Lead the end-to-end UAT process, including test script creation, bug tracking, and sign-off for FSL-specific deployments.
Act as the primary Subject Matter Expert (SME) for Field Service, bridging the gap between field technicians, dispatchers, and the IT development team.
Required Skills:
7+ years of experience as a Salesforce Business Analyst, with a minimum of 3 years dedicated specifically to Field Service Lightning (FSL).
Expert-level knowledge of the FSL data model, Service Territories, Maintenance Plans, and the FSL Mobile App.
Proven ability to analyze service metrics (First-Time Fix Rate, Mean Time to Repair, etc.) and translate them into system enhancements.
Extensive experience working in an Agile/Scrum environment using tools like Jira or Azure DevOps.
Exceptional communication, negotiation, and presentation skills—able to explain technical trade-offs to non-technical executives.
Certifications:
Salesforce Certified Business Analyst
Salesforce Certified Service Cloud Consultant
Salesforce Certified Field Service Consultant
#J-18808-Ljbffr
Responsibilities :
Lead the discovery and design of complex Field Service processes, including advanced scheduling, dispatch logic, and mobile workforce optimization.
Facilitate high-level workshops with stakeholders to capture business needs, translating them into detailed user stories, process maps, and functional specifications.
Map "As-Is" and "To-Be" business processes, specifically focusing on Work Order management, Service Appointments, Inventory/Asset management, and Preventive Maintenance.
Collaborate with architects to ensure FSL configurations (Scheduling Policies, Service Objectives, and Work Types) align with business KPIs.
Optimize the Dispatcher Console and Gantt configurations to ensure efficient routing and resource utilization.
Lead the end-to-end UAT process, including test script creation, bug tracking, and sign-off for FSL-specific deployments.
Act as the primary Subject Matter Expert (SME) for Field Service, bridging the gap between field technicians, dispatchers, and the IT development team.
Required Skills:
7+ years of experience as a Salesforce Business Analyst, with a minimum of 3 years dedicated specifically to Field Service Lightning (FSL).
Expert-level knowledge of the FSL data model, Service Territories, Maintenance Plans, and the FSL Mobile App.
Proven ability to analyze service metrics (First-Time Fix Rate, Mean Time to Repair, etc.) and translate them into system enhancements.
Extensive experience working in an Agile/Scrum environment using tools like Jira or Azure DevOps.
Exceptional communication, negotiation, and presentation skills—able to explain technical trade-offs to non-technical executives.
Certifications:
Salesforce Certified Business Analyst
Salesforce Certified Service Cloud Consultant
Salesforce Certified Field Service Consultant
#J-18808-Ljbffr