Customer Service Representative I
Indiana University Health, Indianapolis, IN, United States
Job Title
Candidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility. Schedule
MondayFriday: 12-hour shifts- Days Saturday & Sunday: 10-hour shifts- Days Status: PRN and Full-time roles available. If PRN will work approximately 3 shifts per month. If full-time will work 36 hours per week. Benefits: Not benefits-eligible for PRN roles. Top Responsibilities
Check in patients Answer and route phone calls Complete daily checklists Prepare paperwork prior to the next shift Respond to patient inquiries via phone and email Determine the best method for resolving patient issues in alignment with organizational guidelines Coordinate issue resolution with other departments as needed Gather patient personal and billing information for database entry and scheduling Skills for Success
Strong organization and time-management skills Positive, professional attitude Hard-working and collaborative approach Clear communication skills Requirements
High School Diploma or GED (no experience required) Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications
Candidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility. Schedule
MondayFriday: 12-hour shifts- Days Saturday & Sunday: 10-hour shifts- Days Status: PRN and Full-time roles available. If PRN will work approximately 3 shifts per month. If full-time will work 36 hours per week. Benefits: Not benefits-eligible for PRN roles. Top Responsibilities
Check in patients Answer and route phone calls Complete daily checklists Prepare paperwork prior to the next shift Respond to patient inquiries via phone and email Determine the best method for resolving patient issues in alignment with organizational guidelines Coordinate issue resolution with other departments as needed Gather patient personal and billing information for database entry and scheduling Skills for Success
Strong organization and time-management skills Positive, professional attitude Hard-working and collaborative approach Clear communication skills Requirements
High School Diploma or GED (no experience required) Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications