Customer Service Representative I
Indiana University Health, Indianapolis, IN, United States
Location
Candidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility.
Schedule
Monday–Friday: 12‑hour shifts- Days
Saturday & Sunday: 10‑hour shifts- Days
Status: PRN and Full‑time roles available. If PRN will work approximately 3 shifts per month. If full‑time will work 36 hours per week.
Benefits: Not benefits‑eligible for PRN roles.
Top Responsibilities
Check in patients
Answer and route phone calls
Complete daily checklists
Prepare paperwork prior to the next shift
Respond to patient inquiries via phone and email
Determine the best method for resolving patient issues in alignment with organizational guidelines
Coordinate issue resolution with other departments as needed
Gather patient personal and billing information for database entry and scheduling
Skills for Success
Strong organization and time‑management skills
Positive, professional attitude
Hard‑working and collaborative approach
Clear communication skills
Requirements
High School Diploma or GED (no experience required)
Knowledge of medical terminology and medical coding preferred
Ability to type 30+ words per minute
Working knowledge of computers and basic software applications
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Schedule
Monday–Friday: 12‑hour shifts- Days
Saturday & Sunday: 10‑hour shifts- Days
Status: PRN and Full‑time roles available. If PRN will work approximately 3 shifts per month. If full‑time will work 36 hours per week.
Benefits: Not benefits‑eligible for PRN roles.
Top Responsibilities
Check in patients
Answer and route phone calls
Complete daily checklists
Prepare paperwork prior to the next shift
Respond to patient inquiries via phone and email
Determine the best method for resolving patient issues in alignment with organizational guidelines
Coordinate issue resolution with other departments as needed
Gather patient personal and billing information for database entry and scheduling
Skills for Success
Strong organization and time‑management skills
Positive, professional attitude
Hard‑working and collaborative approach
Clear communication skills
Requirements
High School Diploma or GED (no experience required)
Knowledge of medical terminology and medical coding preferred
Ability to type 30+ words per minute
Working knowledge of computers and basic software applications
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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