Construction Call Center Director
Trueline, Trenton, NJ, United States
Trueline is seeking a
Construction Call Center Director
handling a fast-growing residential exterior remodeling company based in NJ. The Director will build and lead a high-performing outbound sales team. This is a hands‑on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow‑up.
Must‑Haves as the Construction Call Center Director:
Prior experience leading a construction outbound call center or inside sales team
Proven success building and scaling a team from the ground up
Strong track record in cold calling and appointment setting
Experience recruiting, hiring, and developing sales talent
Data‑driven mindset with comfort managing KPIs and performance dashboards
Ability to work onsite in NJ and lead from the front
What You’ll Do as the Construction Call Center Director:
Build, launch, and manage an outbound cold‑calling team of 5-15 representatives
Develop call scripts, outreach strategies, and follow‑up processes to drive qualified appointments
Personally contribute to outbound calling efforts while establishing performance standards
Hire, onboard, and train entry-level and mid-level sales development reps
Lead daily team meetings focused on metrics, motivation, and accountability
Monitor KPIs including call volume, contact rate, set rate, and conversion performance
Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
Create a structured training and coaching program to continuously improve team performance
Nice‑to‑Haves as the Construction Call Center Director:
Experience in residential remodeling, roofing, siding, or windows
Familiarity with CRM systems such as HubSpot
Background in script development and sales training programs
This Role Offers:
Competitive base salary plus commission with OTE around $100,000‑$120,000 per year
Performance‑driven bonus structure
Lifetime gym membership and frequent team events
Clear advancement path within a growing leadership team
Tight‑knit, family‑owned, values‑driven culture
Full‑time schedule, Monday through Friday with occasional Saturday mornings as needed
This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.
Trueline and its clients are unabashed equal‑opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.
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Construction Call Center Director
handling a fast-growing residential exterior remodeling company based in NJ. The Director will build and lead a high-performing outbound sales team. This is a hands‑on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow‑up.
Must‑Haves as the Construction Call Center Director:
Prior experience leading a construction outbound call center or inside sales team
Proven success building and scaling a team from the ground up
Strong track record in cold calling and appointment setting
Experience recruiting, hiring, and developing sales talent
Data‑driven mindset with comfort managing KPIs and performance dashboards
Ability to work onsite in NJ and lead from the front
What You’ll Do as the Construction Call Center Director:
Build, launch, and manage an outbound cold‑calling team of 5-15 representatives
Develop call scripts, outreach strategies, and follow‑up processes to drive qualified appointments
Personally contribute to outbound calling efforts while establishing performance standards
Hire, onboard, and train entry-level and mid-level sales development reps
Lead daily team meetings focused on metrics, motivation, and accountability
Monitor KPIs including call volume, contact rate, set rate, and conversion performance
Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
Create a structured training and coaching program to continuously improve team performance
Nice‑to‑Haves as the Construction Call Center Director:
Experience in residential remodeling, roofing, siding, or windows
Familiarity with CRM systems such as HubSpot
Background in script development and sales training programs
This Role Offers:
Competitive base salary plus commission with OTE around $100,000‑$120,000 per year
Performance‑driven bonus structure
Lifetime gym membership and frequent team events
Clear advancement path within a growing leadership team
Tight‑knit, family‑owned, values‑driven culture
Full‑time schedule, Monday through Friday with occasional Saturday mornings as needed
This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.
Trueline and its clients are unabashed equal‑opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.
#J-18808-Ljbffr