CRM Operations Specialist
Red Roof All Jobs, New Albany, OH, United States
OH9002 Corporate Office, 7815 Walton Parkway, New Albany, OH 43054, USA
Campaign Execution & Deployment
Build, QA, and deploy CRM campaigns across email and other owned channels
Execute campaigns and initiatives based on briefs, priorities, and timelines
Manage campaign calendars, schedules, and deployment logistics
Ensure accuracy in segmentation, targeting, and offer setup
Operational Support & Quality Control
Own day‑to‑day CRM operational tasks, including setup, testing, and troubleshooting
Perform quality assurance checks prior to launch to ensure accuracy and brand alignment
Monitor live campaigns and quickly address execution issues
Maintain clear processes, documentation, and repeatable workflows
Loyalty Program Support
Support loyalty‑related campaigns, offers, and member communications
Assist with loyalty program updates, operational changes, and execution needs
Help ensure loyalty initiatives are implemented correctly and consistently
Reporting & Optimization Support
Pull and compile campaign performance reports
Support post‑campaign analysis and documentation of learnings
Track results against defined KPIs and benchmarks
Surface execution insights and opportunities for process improvement
Cross‑Functional Coordination
Coordinate with Creative, Brand, and Communications teams to ensure timely delivery of assets
Partner with Analytics, Technology, and external partners as needed to support execution
Support testing initiatives and ongoing optimization efforts
Qualifications
2–4 years of experience in CRM, email, or lifecycle marketing
Hands‑on experience building and deploying CRM or email campaigns
Strong attention to detail and comfort managing multiple initiatives at once
Familiarity with CRM or email platforms and segmentation concepts
Ability to follow established processes while identifying opportunities to improve them
Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent experience
Organized and detail‑oriented
Comfortable working in fast‑paced, deadline‑driven environments
Collaborative and dependable
Curious and eager to learn CRM and loyalty best practices
Takes pride in getting campaigns right and delivered on time
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Campaign Execution & Deployment
Build, QA, and deploy CRM campaigns across email and other owned channels
Execute campaigns and initiatives based on briefs, priorities, and timelines
Manage campaign calendars, schedules, and deployment logistics
Ensure accuracy in segmentation, targeting, and offer setup
Operational Support & Quality Control
Own day‑to‑day CRM operational tasks, including setup, testing, and troubleshooting
Perform quality assurance checks prior to launch to ensure accuracy and brand alignment
Monitor live campaigns and quickly address execution issues
Maintain clear processes, documentation, and repeatable workflows
Loyalty Program Support
Support loyalty‑related campaigns, offers, and member communications
Assist with loyalty program updates, operational changes, and execution needs
Help ensure loyalty initiatives are implemented correctly and consistently
Reporting & Optimization Support
Pull and compile campaign performance reports
Support post‑campaign analysis and documentation of learnings
Track results against defined KPIs and benchmarks
Surface execution insights and opportunities for process improvement
Cross‑Functional Coordination
Coordinate with Creative, Brand, and Communications teams to ensure timely delivery of assets
Partner with Analytics, Technology, and external partners as needed to support execution
Support testing initiatives and ongoing optimization efforts
Qualifications
2–4 years of experience in CRM, email, or lifecycle marketing
Hands‑on experience building and deploying CRM or email campaigns
Strong attention to detail and comfort managing multiple initiatives at once
Familiarity with CRM or email platforms and segmentation concepts
Ability to follow established processes while identifying opportunities to improve them
Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent experience
Organized and detail‑oriented
Comfortable working in fast‑paced, deadline‑driven environments
Collaborative and dependable
Curious and eager to learn CRM and loyalty best practices
Takes pride in getting campaigns right and delivered on time
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr