Service Desk Analyst
TEKsystems, Carmel, IN, United States
Schedule
Sunday: 7:00 AM - 7:00 PM ET (Remote)
Monday: 7:00 AM - 7:00 PM ET (In Office)
Tuesday: 7:00 AM - 7:00 PM ET (In Office)
Wednesday: 8:00 AM - 12:00 PM ET (In Office)
Role Overview In addition to standard Service Desk responsibilities, this role will include light desktop support duties such as:
Imaging and provisioning new devices
Shipping hardware to new hires
Basic hardware repair and troubleshooting
Candidate Requirements
Strong combination of technical and customer service skills
Excellent communication and interpersonal abilities
Solid troubleshooting and problem‑solving experience
Experience handling high‑impact issues and collaborating with teams, vendors, and end users
Familiarity with Windows 11, device imaging, Active Directory, and Microsoft Office
Willingness to participate in an on‑call rotation (one week per month) and assist with holiday coverage
Desire to learn and grow within the role
Other Information
8 Analysts on the team
2-3 years of basic Service Desk experience
Will handle phone calls and walk‑ins
Good basic understanding of hardware and software troubleshooting (uninstall/reinstall)
Good understanding of how to communicate with vendors, users and members of the department
Skills
Help desk
Troubleshooting
Customer service
Additional Skills & Qualifications
Initiative
Problem‑solving skills
Team player
Experience Level Intermediate Level
Job Type & Location Contract position based out of Carmel, IN.
Pay and Benefits The pay range for this position is $25.00 - $28.00/hr.
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off / leave (PTO, vacation or sick leave)
Workplace Type Hybrid position in Carmel, IN.
Application Deadline This position is anticipated to close on Mar 16, 2026.
About TEKsystems TEKsystems is an Allegis Group company. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Sunday: 7:00 AM - 7:00 PM ET (Remote)
Monday: 7:00 AM - 7:00 PM ET (In Office)
Tuesday: 7:00 AM - 7:00 PM ET (In Office)
Wednesday: 8:00 AM - 12:00 PM ET (In Office)
Role Overview In addition to standard Service Desk responsibilities, this role will include light desktop support duties such as:
Imaging and provisioning new devices
Shipping hardware to new hires
Basic hardware repair and troubleshooting
Candidate Requirements
Strong combination of technical and customer service skills
Excellent communication and interpersonal abilities
Solid troubleshooting and problem‑solving experience
Experience handling high‑impact issues and collaborating with teams, vendors, and end users
Familiarity with Windows 11, device imaging, Active Directory, and Microsoft Office
Willingness to participate in an on‑call rotation (one week per month) and assist with holiday coverage
Desire to learn and grow within the role
Other Information
8 Analysts on the team
2-3 years of basic Service Desk experience
Will handle phone calls and walk‑ins
Good basic understanding of hardware and software troubleshooting (uninstall/reinstall)
Good understanding of how to communicate with vendors, users and members of the department
Skills
Help desk
Troubleshooting
Customer service
Additional Skills & Qualifications
Initiative
Problem‑solving skills
Team player
Experience Level Intermediate Level
Job Type & Location Contract position based out of Carmel, IN.
Pay and Benefits The pay range for this position is $25.00 - $28.00/hr.
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off / leave (PTO, vacation or sick leave)
Workplace Type Hybrid position in Carmel, IN.
Application Deadline This position is anticipated to close on Mar 16, 2026.
About TEKsystems TEKsystems is an Allegis Group company. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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