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Personal Insurance Account Manager

The Jonus Group, Richmond, VA, United States


Personal Lines Account Manager Seeking a dedicated and experienced Personal Lines Account Manager to join a well-established, independent, full-service agency. This role is an excellent opportunity for a professional with a strong background in personal lines insurance to contribute to the growing team.

Compensation Package

Salary Range: $50,000 - $60,000 per year

Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

Manage and service a portfolio of personal lines accounts, including standard home, auto, and boat insurance.

Handle 80% service‑related tasks and 20% new business sales from incoming opportunities.

Provide exceptional customer service by addressing client inquiries, processing policy changes, and resolving issues promptly.

Quote and process new and renewal business efficiently and accurately.

Utilize AMS360 software to manage accounts and maintain accurate records.

Collaborate with team members to ensure client satisfaction and retention.

Qualifications / Requirements

Licensure: Active Property & Casualty (P&C) license required.

Experience: Minimum of 3 years as a Personal Lines Account Manager, preferably within an agency setting. Candidates with captive experience will also be considered if they demonstrate a stable work history.

Technical Skills: Proficiency in AMS360 software is highly preferred.

Skills: Strong organizational, communication, and customer service skills.

Work Ethic: A proactive and detail‑oriented professional with a commitment to excellence.

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