SaaS Retention & Adoption Specialist

A customer engagement platform is seeking a Customer Experience Specialist to reduce churn and support customer retention. In this role, you will manage inbound cancellation requests, engage customers at risk of churn, and support upgrades to enhance product adoption. The ideal candidate has over 2 years of experience in support or customer success, strong communication skills, and the ability to deliver training. Familiarity with CRM systems is essential for success in this position. #J-18808-Ljbffr