Call Center Retention Representative
Ultimate Staffing, San Diego, CA, United States
Location:
San Diego, CA
Pay Rate:
$22 per hour (English), $23 per hour (Bilingual Spanish)
Additional Compensation:
Opportunity for commission
Schedule:
Full-time onsite
About the Role
We are seeking a customer-focused and results-driven
Call Center Retention Representative
to join our team in San Diego. In this role, you will play a key part in retaining current customers by addressing concerns, resolving issues, and communicating the value of our products and services. The ideal candidate excels at building rapport, resolving problems, and driving customer loyalty.
Key Responsibilities
Handle inbound and outbound calls with the goal of retaining existing customers
Identify customer concerns, provide effective solutions, and reduce cancellations
Communicate product knowledge and service benefits clearly and persuasively
Document all interactions and outcomes in the CRM system
Meet retention, call quality, and productivity targets
Provide exceptional customer service while maintaining a positive and professional demeanor
Escalate complex issues as needed for additional support
(If bilingual) Provide support to Spanish-speaking customers as needed
Qualifications
Previous call center, retention, customer service, or inside sales experience preferred
Strong communication, negotiation, and conflict-resolution skills
Ability to handle high-volume calls in a fast-paced environment
Goal-oriented with a proven ability to meet performance metrics
Proficiency with CRM or call center software preferred
High school diploma or equivalent
Bilingual in Spanish strongly preferred
(eligible for $23/hour rate)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
San Diego, CA
Pay Rate:
$22 per hour (English), $23 per hour (Bilingual Spanish)
Additional Compensation:
Opportunity for commission
Schedule:
Full-time onsite
About the Role
We are seeking a customer-focused and results-driven
Call Center Retention Representative
to join our team in San Diego. In this role, you will play a key part in retaining current customers by addressing concerns, resolving issues, and communicating the value of our products and services. The ideal candidate excels at building rapport, resolving problems, and driving customer loyalty.
Key Responsibilities
Handle inbound and outbound calls with the goal of retaining existing customers
Identify customer concerns, provide effective solutions, and reduce cancellations
Communicate product knowledge and service benefits clearly and persuasively
Document all interactions and outcomes in the CRM system
Meet retention, call quality, and productivity targets
Provide exceptional customer service while maintaining a positive and professional demeanor
Escalate complex issues as needed for additional support
(If bilingual) Provide support to Spanish-speaking customers as needed
Qualifications
Previous call center, retention, customer service, or inside sales experience preferred
Strong communication, negotiation, and conflict-resolution skills
Ability to handle high-volume calls in a fast-paced environment
Goal-oriented with a proven ability to meet performance metrics
Proficiency with CRM or call center software preferred
High school diploma or equivalent
Bilingual in Spanish strongly preferred
(eligible for $23/hour rate)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.