Customer Service Representative 2

The Customer Service Representative serves as the first point of contact for the organization, providing professional front desk and reception services while supporting high-volume, accurate data entry and administrative operations. This role combines public-facing customer service responsibilities with essential back-office record management functions. Key Responsibilities 1. Front Desk Operations (40%) Greet and assist visitors in a professional and courteous manner Manage a multi-line phone system and route calls appropriately Screen and respond to emails Manage incoming and outgoing mail and deliveries Maintain a clean and professional reception area 2. Data Entry & Records Management (35%) Enter client and vendor information into credentialing systems Audit digital records for accuracy and completeness Scan, index, and file physical documents Update account information and maintain detailed notations 3. Administrative Support (15%) Schedule appointments and reserve meeting rooms Assist in preparing internal memos, invoices, and basic reports Provide general administrative support as needed 4. Safety & Compliance (10%) Ensure adherence to office security protocols and procedures Required Qualifications High School Diploma or equivalent Minimum 2+ years of experience in a receptionist or administrative role Strong data entry experience with high accuracy Advanced proficiency in: Microsoft Office Suite (Word, Excel, Outlook) Google Workspace Experience working with CRM or database management systems Strong written and verbal communication skills Excellent attention to detail Ability to work in a high-traffic environment while maintaining professionalism Preferred Qualifications Associate’s Degree Experience using Microsoft Excel and/or Google Sheets for data tracking and reporting Work Environment & Physical Requirements On-site position in Phoenix, AZ Primarily sedentary work environment Extensive computer usage (approximately 80% of the workday) Occasional lifting of office supplies (up to 20 lbs) Moderate office noise from phones and foot traffic

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