Commercial Lines Account Manager, Property and Casualty
Tropolis Holdings, LLC, Houston, TX, United States
Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.
The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.
Location: The Woodlands, Houston, Texas
Work model: In office 5 days per week. Hybrid 3 days may be available for the right candidate. Remote-only option is not available.
What you will do
Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy
Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams
Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality
Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients
Success looks like
High retention and strong client satisfaction across assigned accounts
On-time renewals with clean submissions and minimal rework
Accurate policy issuance and endorsements, with strong documentation and compliance discipline
Strong working relationships with producers, underwriters, and internal teams
Required qualifications
Property and Casualty insurance license in good standing
At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
Strong organization and follow through across multiple concurrent deadlines
Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
High attention to detail and commitment to documentation, compliance, and E-and-O controls
Nice to have Applied Epic experience
Benefits Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
Purpose Plan All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
Compensation Compensation range: $60,000 - $80,000
Pre-employment testing and background checks Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.
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The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.
Location: The Woodlands, Houston, Texas
Work model: In office 5 days per week. Hybrid 3 days may be available for the right candidate. Remote-only option is not available.
What you will do
Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy
Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams
Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality
Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients
Success looks like
High retention and strong client satisfaction across assigned accounts
On-time renewals with clean submissions and minimal rework
Accurate policy issuance and endorsements, with strong documentation and compliance discipline
Strong working relationships with producers, underwriters, and internal teams
Required qualifications
Property and Casualty insurance license in good standing
At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
Strong organization and follow through across multiple concurrent deadlines
Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
High attention to detail and commitment to documentation, compliance, and E-and-O controls
Nice to have Applied Epic experience
Benefits Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.
Purpose Plan All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.
Compensation Compensation range: $60,000 - $80,000
Pre-employment testing and background checks Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.
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