Sales Coordinator - NA Resale
Ravago Manufacturing Americas, Wilton, CT, United States
Purpose
The purpose of the Sales Coordinator is to facilitate all aspects of the order process from order entry, shipping, and billing. This position will serve as backup for other team members when needed. The Sales Coordinator is the main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing. The role works directly with sales managers and customers to resolve issues, deliver orders, and process paperwork.
Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the listed items below.
Essential Functions
Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry
Accurate filing and creation of paperwork via the Document Management System (Bill of Lading, Certificate of Analysis, Purchase order, etc.)
Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders
Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship
Setup shipment of orders through OTM and work with the Transportation group to resolve any transportation issues
Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners
Bill orders within 48 hours and send invoices to customers to ensure on time payment
Track railcar, truckload, and bulk truck shipments. Report any delays to the appropriate seller and customer
Customer reporting, spreadsheets, volume data, shipment data, as needed or requested
Monitor open order reports and short payment reports
Work with Master Data on Customer Account maintenance and creation of new accounts to ensure proper set up
Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim
All other duties as assigned
Supervisory Responsibilities
Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
Excellent communication skills, both written and verbal
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high level of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
Minimum Qualifications/ Education / Experience / Certifications
Education:
High school diploma or equivalent required
Equivalent experience considered in lieu of degree
Experience:
Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred
Licenses / Certifications:
Valid driver’s license – required
Language:
Proficiency in English required
Bi-Lingual – Spanish or Portuguese is a plus
Work Environment / Conditions
Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
This position is a remote work-from-home role
Physical Requirements / Demands
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 30lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
Acknowledgement This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.
Notice To Applicants Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
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Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the listed items below.
Essential Functions
Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry
Accurate filing and creation of paperwork via the Document Management System (Bill of Lading, Certificate of Analysis, Purchase order, etc.)
Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders
Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for the orders they are trying to have shipped. Never allow any order on credit hold to ship
Setup shipment of orders through OTM and work with the Transportation group to resolve any transportation issues
Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners
Bill orders within 48 hours and send invoices to customers to ensure on time payment
Track railcar, truckload, and bulk truck shipments. Report any delays to the appropriate seller and customer
Customer reporting, spreadsheets, volume data, shipment data, as needed or requested
Monitor open order reports and short payment reports
Work with Master Data on Customer Account maintenance and creation of new accounts to ensure proper set up
Enter all Customer related Claims for all categories: Administration, Delivery, Material or Non-Quality. Work with Claims Coordinator and ensure all information necessary is provided to complete claim
All other duties as assigned
Supervisory Responsibilities
Not Applicable
Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.
Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
Excellent communication skills, both written and verbal
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities
Willingness to adapt in an evolving environment
Ability to maintain high level of organization and prioritization
Innate sense of urgency that provides proactive and consistent work
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
Minimum Qualifications/ Education / Experience / Certifications
Education:
High school diploma or equivalent required
Equivalent experience considered in lieu of degree
Experience:
Minimum of 2 years of relevant work experience in similar title and scope of responsibility preferred
Licenses / Certifications:
Valid driver’s license – required
Language:
Proficiency in English required
Bi-Lingual – Spanish or Portuguese is a plus
Work Environment / Conditions
Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
This position is a remote work-from-home role
Physical Requirements / Demands
While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
Push, pull, and lift to 30lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).
Acknowledgement This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.
Notice To Applicants Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
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