Bilingual Customer Service Representative
Leidos, Indianapolis, IN, United States
Description
Leidos is seeking full‑time Bilingual Customer Service Representatives at our FHA Resource Center in Indianapolis, IN. Our Customer Service team supports the US Department of Housing and Urban Development (HUD) Office of Single‑Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Bilingual Customer Service Representative you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
What’s in it for you?
Monday – Friday schedule with no weekend work
Access to benefits on day one, including medical and dental insurance, 401(k), life, AD&D, voluntary disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other employee discounts
Company‑wide career mobility
Company‑sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Customer Service Representative Opportunities Available
Full‑time
10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs)
As a Customer Service Representative, You Will
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow standard operating procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high‑volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database
To be a successful Customer Service Representative, you will possess
Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients
Excellent time‑management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Excellent customer service soft skills, including handling upset customers
Keyboarding proficiency of at least 40 words per minute
Required Qualifications
Bilingual and fully fluent in both English and Spanish (written and verbal)
High school diploma or GED
Minimum of 2 years of experience in a high‑volume contact center environment, including responding to customer complaints
Experience following SOPs to ensure accurate and consistent responses
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information
Ability to successfully obtain a Public Trust security clearance, which includes a credit check and background investigation
Preferred Qualifications
Call center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
About Leidos Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
Pay The pay for this position is $18.00 per hour.
Pay Range The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#J-18808-Ljbffr
What’s in it for you?
Monday – Friday schedule with no weekend work
Access to benefits on day one, including medical and dental insurance, 401(k), life, AD&D, voluntary disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other employee discounts
Company‑wide career mobility
Company‑sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Customer Service Representative Opportunities Available
Full‑time
10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs)
As a Customer Service Representative, You Will
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow standard operating procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high‑volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database
To be a successful Customer Service Representative, you will possess
Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients
Excellent time‑management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Excellent customer service soft skills, including handling upset customers
Keyboarding proficiency of at least 40 words per minute
Required Qualifications
Bilingual and fully fluent in both English and Spanish (written and verbal)
High school diploma or GED
Minimum of 2 years of experience in a high‑volume contact center environment, including responding to customer complaints
Experience following SOPs to ensure accurate and consistent responses
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information
Ability to successfully obtain a Public Trust security clearance, which includes a credit check and background investigation
Preferred Qualifications
Call center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
About Leidos Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
Pay The pay for this position is $18.00 per hour.
Pay Range The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#J-18808-Ljbffr