Sr. User Experience Researcher Job at ManpowerGroup Global, Inc. in Rockville

Our client, a leading organization in the financial services industry, is seeking a Sr. User Experience Researcher to join their team. As a Sr. User Experience Researcher, you will be part of the UX research department supporting cross-functional product teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to research that will align successfully in the organization.

Job Title: Sr. User Experience Researcher
Location:Rockville, Maryland OR Tysons, Virginia
Hybrid: 3 Days Onsite / 2 Days Remote
Pay Range: $65/hr - $70/hr W2
Job Type: Contract

What's the Job?

• Lead UX research strategy and execution for 2+ products within your scope, managing multiple projects simultaneously
• Design and facilitate workshops and collaborative sessions with stakeholders and product teams
• Conduct discovery research using diverse methodologies including user interviews, surveys, diary studies, focus groups, contextual inquiry, concept testing, usability testing, and log analyses
• Develop hypotheses by analyzing existing products, research, and user behavior data
• Collaborate with product managers and stakeholders to define success metrics and demonstrate research impact
• Synthesize findings into compelling narratives and actionable recommendations for diverse audiences, from agile teams to executives
• Leverage generative AI tools to enhance research processes, synthesis, and insight generation
• Champion user-centered design practices with teams at varying levels of UX maturity, balancing patience and empathy with proactive advocacy
• Contribute to and maintain research repositories, ensuring insights and best practices are accessible to the broader UX and PM community
• Partner with the UX community to align research strategies and cross-train team members on research methodologies

What's Needed?

• 7-10 years of UX research experience with a focus on discovery and generative research methods
• Proven experience facilitating design thinking or systems thinking workshops with cross-functional stakeholders
• Expert-level proficiency in qualitative and quantitative research methods from fields including Anthropology, Psychology, Sociology, and Human-Computer Interaction (HCI)
• Demonstrated ability to analyze complex information and present findings persuasively to stakeholders at all levels with the ability to influence and educate teams new to UX research processes
• Portfolio or case studies that clearly demonstrate your research process, methodologies, strategic thinking, and impact on product decisions
• Confident, self-directed work style with the ability to balance rigorous research processes with agile, lean methodologies when speed-to-insight is critical

Preferred Qualifications:

• Experience developing strategic research plans and longer-term research roadmaps
• Familiarity with design systems and their application in product development
• Visual design skills or experience with design tools (e.g., FIGMA, Adobe XD)
• Experience building or contributing to research repositories
• Background working in financial services or regulated industries
• Experience with digital adoption and behavioral analytics tools (e.g. Pendo, Google Analytics)

What's in it for me?

• Opportunity to work on innovative projects within a dynamic organization
• Collaborate with diverse and talented teams committed to user-centered design
• Enhance your skills with cutting-edge research tools and methodologies, including generative AI
• Contribute to impactful product decisions that improve user experiences
• Be part of a supportive environment that values diversity and inclusion

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!